FlywheelReviews of getflywheel.com

Very disappointed. Been with Flywheel for more than 5 years. Technical support has been good until recently, after WP Engine bought over this company. My site had an error and for many crucial days their ‘happiness engineers’ either send me technical documents to figure my way out or merely ask me to find my own developer to troubleshoot the issue. This is despite me telling them I do not know any coding and similar issues had happened before and they must have known the resolution. The engineers just refused to help. Only after opening a few more tickets did someone new stepped up and assisted. Getting technical support is based on luck now.

I can't recommend Flywheel. In my experience with them, I found the support to be polite but a cumbersome process that was often drawn out via back and forth messaging and resulted in most enquiries taking a longer time to be resolved than with other hosts I've worked with. When you go to cancel they also inform you that, as per their terms, they won't be cancelling your account when requested, but adding an extra 30 days. I believe them that they have this in their terms, but it feels like a sneaky and unnecessary business practice that appears to be designed to squeeze a little extra money out a customer that is leaving. I've not ever experienced another host that adds 30 extra days to your request. Read the other reviews for more people surprised by this tactic. In addition, if you are in the last 60 days of your plan (keeping in mind the extra 30 days you likely weren't aware of), they won't be refunding any of that either as the last 2 months of a yearly plan are considered the 'free months' of a 12 month plan, so they don't refund that. That's some high level excuse writing there. Select a host that is about service rather than finding ways to squeeze money out of you.

I took over my companies website and last person used Flywheel. They have no c-panel, the speed is slower then other hosting options, and to top it all off you get less for your money. Even trying to get refunded my money and cancel services was a hassle. You have to give a 30 day notice that you want a refund even though you cancel your services. I'm also having issues getting that refund, every time I write a ticket stating they aren't doing what I requested they just close the ticket and don't respond. They act like they are a recommended hosting for Wordpress.org but they aren't! Only Bluehost, Dreamhost & Siteground are and for good reason, flywheel sucks!

I got hacked multiple times which led to terrible SEO implications. Each time, I would update all the plugins and themes, their teams would run an automated and manual scan, and I was assured that my site was "clean." The hack just came back each and every time over the course of 6 months. I've just canceled and have moved over to Webflow. The customer service agents were kind and helpful, but their malware scan processes are not thorough at all. I was very clear that I needed a deep review and I had to insist on multiple scans when they "missed" many compromised files the first time. After the third hack, I had to go into FTP myself to try to clean up the site since they don't react quickly. Not recommended at all if you want reliable "managed" hosting. Please save yourselves the trouble and go elsewhere.