customer
Still charged after canceling
I canceled before my trial was over, still got charged and continue to get charged. Have reached out with no response, so I have told my credit card company about it. You will see charges coming back
Epic is the leading digital reading platform for kids 12 and under! Our fun, kid-safe, interactive reading platform fuels curiosity and reading confidence by letting kids freely explore their interests with instant, anytime access to a library of thousands of books, audiobooks, learning videos, and more.Our award-winning platform offers a huge variety of titles from leading publishers like Scholastic, National Geographic, HarperCollins, and more. With tens of thousands of books and learning videos (and counting), there’s something for every age, interest, and reading level.The Epic library has everything from picture books to chapter books, Read-To-Me books, audiobooks, graphic novels, comics, nonfiction and educational titles, educational videos, and more. Our library also contains Spanish-, French- and Chinese-language books.Some well-known books and series include:Big NatePete the CatCurious GeorgeClifford the Big Red DogSesame StreetNational GeographicDiary of a Wimpy Kid* Plus, our popular Epic Originals including Cat Ninja!
Epic (getepic.com) has 314 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Books & Magazines · San Francisco, California
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Books & Magazines · Los Angeles, California
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Showing 75 reviews with 1 star · Clear filters
customer
I canceled before my trial was over, still got charged and continue to get charged. Have reached out with no response, so I have told my credit card company about it. You will see charges coming back
Caroline
You don't respond to emails you have no way of being contacted by phone which is very odd to me if you're such a reputable company. I've been trying to stop a subscription that my grandson thought was free through school and I'm being charged and nobody will respond.
customer
It’s not the money that being charged I wish I would’ve never purchased it
Response from EpicJan 5, 2023
Hi there! We're so sorry to hear that! Please visit us at https://getepic.zendesk.com/hc/en-us/requests/new to submit a request and a team member will be happy to help you out with the cancellation process.
Eirik Bakkevig J.
this website is so so bad
Response from EpicJan 4, 2023
Hello! We're sorry to hear that your experience with Epic has not been optimal. Please visit https://getepic.zendesk.com/hc/en-us/request/snew to reach our Support team. We’re grateful for the chance to make it right.
BigMac La C.
this caca website gives u cancer
Response from EpicJan 4, 2023
Hello! We're sorry to hear that your experience with Epic has not been optimal. Please visit https://getepic.zendesk.com/hc/en-us/request/snew to reach our Support team. We’re grateful for the chance to make it right.
Asvid B.
Impossible to access in a kids tablet if you have a Google login
Response from EpicJan 4, 2023
Hello! We're sorry to hear that your experience with Epic has not been optimal. Please visit https://getepic.zendesk.com/hc/en-us/request/snew to reach our Support team. We’re grateful for the chance to make it right.
Carrie
Don't want the service. I don't want it..and for some reason it doesn't let me cancel. HOW INTERESTING.
Response from EpicJan 4, 2023
Hi there! We're so sorry to hear that! Please visit us at https://getepic.zendesk.com/hc/en-us/requests/new to submit a request and a team member will be happy to help you out with the cancellation process.
customer
I never write negative reviews, but felt compelled to because this app and customer service or lack there of was such a disappointment. The app sells itself on providing only safe and age appropriate content for our children. It claims to be hand picked by parents yet it has no safety features to block inappropriate content for young children. You can block specific books if you happen to know which book is not appropriate for your child, but it does not prevent a child from coming across material that’s completely inappropriate. Our 5 year old had access to books that were disturbing and scary. Our 9 year old was frightened by the graphic nature of the images and descriptive text. It seemed like such a great concept, but there is no system set up and no proofreading of each book like they suggest to ensure it’s appropriate for your child. Stick to the library and hand selecting the books yourself.