VacationVIPReviews of getaways.vacationvip.com

I had an absolutely terrible experience with VacationVip.com. Their false advertisements and deceptive promises ruined what was supposed to be a special surprise for my 6-year-old son’s birthday month. I came across an ad from VacationVip promoting a 4-day/3-night stay at Westgate Resorts Villas in Orlando for just $99, claiming amenities like: ✅ Close proximity to Disney ✅ 14 heated pools & hot tubs ✅ Poolside bars & gourmet dining options ✅ Hershey's Ice Cream Shop & Starbucks ✅ Pirate Water Park & Mini Golf ✅ Onsite movie theater, paddle boat rentals, and more Excited about the offer, I booked blindly, trusting their commitment. I hyped up the trip for my son for 20 days, only to be met with a nightmare. The Deception Begins After payment, there was no confirmation email—just a message stating they would call to confirm the dates. 24-36 hours later, I finally got a call, where they asked endless personal questions. At the end, they said another company, BlueGreen Hotels, would contact me for final confirmation. The next day, BlueGreen called, grilled me for 2 hours, asked for sensitive details like DOB, address, credit card limits, and annual salary, then had me agree to "reservation changes." I assumed this just meant a different room at the same promised resort. Still no confirmation email or room details—only a vague check-in location at BlueGreen Resorts. The Reality – A Complete Scam Upon arriving at the check-in location: I was charged $39 in taxes before even knowing where I was staying. They handed me a piece of paper with an address (no room number, no key). The provided address was 35 minutes away, and upon arrival, it was just a basic hotel room—NOT a villa, NOT a resort. Why This Was Devastating for My Family I have a cancer patient in my family and a small child who cannot eat outside food due to dietary restrictions. Expecting a villa, I had brought groceries to prepare meals. Instead, we were stuck in a tiny hotel room without a kitchen, completely ruining our plans. This experience crushed me. I wanted to give my son a beautiful birthday memory, surrounded by nature, in a place where he could play freely. VacationVip.com stole that from us. 🚨 Avoid this company at all costs. Their so-called "deals" are a bait-and-switch scam that preys on families looking for an affordable getaway. I don’t want anyone else to go through what we did. DO NOT BOOK WITH VACATIONVIP.COM.

I wrote my original complaint on TrustPilot in Aug.2023 and updated it in Dec.2023. I also filed a complaint with the Florida BBB. VacationVIP’s latest response (Jan.2024) - Basically, they responded stating that “…the breakdown of the costs of these vacations is $399 for the Vallarta Gardens plus $200 for any additional bonus trips…” AND that “…we felt the only way to resolve this was to refund you the $200USD for the bonus. We not longer have a contract with you as you have used your Vallarta gardens Vacation and we refunded you the $200USD for your bonus…and as you rejected this the package is now complete…” This COMPLETELY NEW explanation seems to justify (in their minds) that providing a $200 courtesy credit somehow releases them from their original agreement with me (2ea., 6-day/5-night All-Inclusive vacations; one to Vallarta Gardens in Puerto Vallarta and one to Villa Del Palmar in Cancun for a TOTAL price of $599 which we paid in full -Jan.2023) You can clearly see the original agreement from the screenshot we captured during the purchase process (hopefully attached). Evidently “Only $599 Total” means something entirely different to them than it does to me… If you haven’t read the entire saga, basically they want another $549 for “resort fees”, “resort reservation fees”, and “upgrade fees” for the "bonus vacation" that were NEVER presented at the time of the original $599 purchase agreement. I responded to them that I cannot understand how they feel they are entitled to ANY additional fees/money that were not part of the original purchase agreement, and that if that is their final stance, then I am unwilling to withdraw my BBB complaint or any other complaint against them. I did thank them for their courteous $200 credit also, but reiterated that my ONLY desire is to get what I have already paid for--2ea., 6-day/5-night All-Inclusive vacations; one to Vallarta Gardens in Puerto Vallarta and one to Villa Del Palmar in Cancun for a TOTAL price of $599 (with no additional timeshare requirement in Cancun). I am not asking for special treatment, waivers, or other “courtesy” credits of any kind. They held up their end of the agreement for the 1st vacation to Puerto Vallarta, but will NOT uphold the bonus vacation portion of the agreement.