ARTICHOKEReviews of getartichoke.com

I have loved this system even with the few hiccups here and then that have been minor. However this last week all my notifications have been disabled and I've sent several emails, placed calls and left messages, posted on Twitter, and nobody, NOBODY has reached out to me to tell me what is going on or how long it will be down or how to fix it. I tried to manually fix the notifications and it won't allow me. This last week has really disappointed me because of the lack of communication period. If they would reach out and explain I would be forgiving but to ignore me is to disrespect me and for that reason I'm currently looking to cancel service with them.

I'm disappointed that this platform hasn't gotten things together. I swear it is run by 1 person and why is there technical support number? I've only been able to submit requests/issues via e-mail. Anyways, about once per quarter, maybe more, the system goes down, without warning, and usually during my busiest times. I'm unable to log-in, cash out customers, check my schedule- nothing. It is beyond irritating. I should have switched after the first round of issues I had early on (regarding certain customers' sales tax not being sent to the processing company and me having to pay out of pocket) when I started my business but didn't want to look unprepared to my customers as a new business. I'm not sure I can take much more of this irritation.

Still too many technical issues. Financials are erroneous as well. The team is responsive but after 3 weeks I have no resolution to multiple issues.