Celia S.
Support people cannot help
Support people cannot help. I tried to cancel as soon as they sent confirmation with charges for an extended warranty and expedited shipping that I had declined. It said it would arrive later than usual as they were very busy. Support said it was already packed as I was getting emails saying I could add more to my package. I don't know that if I had issues with the bottle that they would be any more responsive. I will return it unopened. I don't recommend this merchant. Don't confuse their high prices with better quality than other companies.
Response from AquaFusionSep 25, 2026
Hello Celia, Thank you for sharing your feedback. Any add-ons, warranties, or optional offers must be actively selected and confirmed before an order is finalized; our system does not add anything the customer did not select. We’d like to better understand your experience with your order, and assist you with your return request. We've assigned an agent to overview you case and make sure that everything goes smoothly from here. Please check your inbox whenever you have a moment. Best regards, Melanie from AquaFusion



