Jack H.
Return Policy Discrepancy
The person I bought the item for didn't want it. I didn't have my invoice number and I contacted Airmoto to see if they could look it up. Meanwhile I found the number. Their website says there is a 90 day return period but following the return process wizard, a 30 day return period was given and I could not complete the return. Airmoto contacted me by email in response to my order number, and I told them about the 30/90 day issue. They said 90 days was correct, not 30. Then they sent me a return authorization code to include with the item. I mailed the item back and received a full refund. 3 stars because companies should know how their websites function. I see issues with websites quite often. A website is a statement to viewers and it reflects the quality of the company. If this hadn't been the cause of the difficulty of returning the item I would have given 5 stars.
Response from AirmotoJan 28, 2025
Hi Jack, Thank you for reaching out and providing detailed feedback about your experience. I understand the situation regarding your order and the return policy, and I’d like to assist you further. As a quick reference, our return policy states that items are returnable if they meet the following conditions: Returned within 90 days from the date of receipt. In new, unused, and resellable condition. In the original packaging, with all tags intact and contents included. Since the item remains unused and in its original packaging, we are happy to help you. I’ve located your order and I’ve sent you an email outlining solutions to address this issue and ensure a satisfactory resolution. If you have any questions or need further assistance, please don’t hesitate to respond to the email or contact us directly. We’re here to help!