Get FleetsmartsFleetsmarts is here to assist trucking carriers with getting on the road and staying on the road.We aim to assist small trucking companies with top tier fuel discounts at the major truck stops and also extremely low factoring rates to help money get into your bank quickly and efficiently to al low you to have the cash requirements to operate your business.Please reach out and let us know how we can best assist you.
Get Fleetsmarts (get.fleetsmarts.net) has 342 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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talal K.
Bad service
Response from Get FleetsmartsJul 3, 2025
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we aim to provide, and we’d like to make things right. Could you please share more details so we can address this promptly?
ActionpakAdventures
To all trucking and transport businesses. Do not talk to Prince Ryan at Fleetsmarts or any of their other employees. They are a scam. They will try anything to get you to agree verbally with something on the phone so they can record you saying you agree, then they will put a UCC lien on your company so that no other factoring companies can work with you until they release it. No Fleetsmarts!!!! Please pass the word. They will not release the one on my new company. They are messing with our lively hood and don’t care. It should be illegal for this to happen. And especially when it Is foreign people. They don’t care if they ruin your credit. They just don’t want you to do business with anyone else. I told them no over and over again for over 20 minutes on the phone. The guy named Ryan or Prince he goes by both. Tell all your buddies.
Response from Get FleetsmartsJun 30, 2025
Fleetsmarts does not force any customer to open a fuel credit line or enter into any agreement without their full understanding. Our process is transparent and all agreements are thoroughly explained before any documentation is executed. A UCC-1 filing is a standard security interest document in the transportation and factoring industry. It protects the lender or factor’s financial interest but does not restrict your ability to work with other factoring companies. As long as the UCC-1 filing is properly managed and all parties understand the terms, you are free to engage with any provider of your choosing. We do not and would never intentionally block a customer from doing business with others. Our role is to support our clients, not hinder them. If you believe a filing was made in error or without appropriate authorization, we invite you to provide your company name and any supporting information. We are happy to review your account and resolve any concerns appropriately. While we respect your right to express concerns, we ask that you avoid making or spreading false, harmful, and defamatory statements, as these can cause reputational damage and may lead to legal consequences. Please feel free to contact us directly at [email protected] or 801-893-3600 so we can address this matter properly.
Yvonne
Poor communication and customer service once you get signed in with them, they then become hard to get in contact with. And lots of hidden fees as well
Response from Get FleetsmartsJun 24, 2025
Thank you for sharing your experience. We’re sorry to hear about the difficulties you’ve encountered. To clarify, our customer support team is available through multiple channels, including phone, email, and live chat during business hours, and we’re actively working to improve response times. Regarding fees, we aim to be as transparent as possible by providing a full breakdown of costs in our terms of service and during the signup process. That said, we appreciate your feedback and will review how we communicate these details to make them clearer for all customers. If you’re open to it, we’d appreciate the opportunity to address your specific concerns directly. Please reach out to us at 801-893-3600, and we’ll be happy to assist.
Valencia R.
Fleetsmarts is a scam of a company to work with. I have been with them for 6 months now, and im truly unhappy with their services. This company charges fees without telling you about them. They lack communication skills, and you can never speak to someone in management. I have been asking to get out of my contract from day 1. They refuse! They are now factoring my loads at a higher rate than the 2.5% promised. Their fuel discounts are a joke. I put $140 in gas every stop and only see .39 saved everytime! Nothing significant to see a discount worth anything! But this is how they get you in, with their fuel discounts, that don't exist. They keep removing my reviews from Trust Pilot, because im telling the truth about their practices and Trust Pilot takes them down for them! How truthful is this sight!? This company is not worth getting involved with unless you want someone who's going to hurt your small business bottom line!
Response from Get FleetsmartsJun 24, 2025
Thank you for sharing your experience. We sincerely regret to hear about the frustration you’ve encountered and take your concerns seriously. Our goal is to provide services that help support small businesses, not hinder them. We would appreciate the opportunity to review your account and address your concerns personally. Please contact us directly at 801-893-3600 so we can work together toward a resolution. Your feedback is important to us, and we’d like the chance to make this right.
Martha G.
Account manager MATTHEW AMANE I’m work to cld logístic We are having problems regarding our contract. They are not respecting the clause that states that we are free with just a 5-month notice to leave. We are asking for a release letter, and the gentleman does not want to give it, violating the contract.a void
Response from Get FleetsmartsJun 24, 2025
Thank you for reaching out and bringing this to our attention. We sincerely apologize for any frustration or confusion regarding your contract terms. We kindly ask that you contact our support team directly at 801-893-3600 so we can escalate this issue and review your account details alongside management. Our goal is to resolve this promptly and fairly, ensuring all agreed-upon terms are respected.
jose enrrique G.
My experience with Matthew Amane as an account manager was challenging. Although I fulfilled all the requirements outlined in our contract, the release process for my company (CLD Logistics) did not move forward as expected. I requested to end the business relationship according to the agreed terms, but I did not receive a timely resolution. This situation caused complications in continuing my operations. I’m sharing this review based on my personal experience, hoping others receive clearer and more efficient service.
Response from Get FleetsmartsJun 24, 2025
Thank you for sharing your experience. We sincerely apologize for the challenges you encountered during the release process and for any disruptions this may have caused to your business operations. We would appreciate the opportunity to review your account details and work toward a proper resolution. Please feel free to contact us directly at 801-893-3600 so we can address this matter personally and make it right.
Carlos Manuel Peña R.
Not good factoring use another do t lose your money (cdl logístic )
Response from Get FleetsmartsJun 24, 2025
Thank you for sharing your feedback. We're sorry to hear about your experience and take concerns like yours very seriously. To better understand what happened and see how we might assist, could you please provide more details about the specific issues you encountered with our factoring services? You can reach us directly at 801-893-3600, and we’d appreciate the opportunity to review your account and address any unresolved concerns. Your feedback helps us improve, and we’d like the chance to make this right.
Tosin O.
FleetSmart / Blue Water Capital is a scam. Please do not do any business with this company. FleetSmart uses their fuel card program as bait, then persuades you to sign up for their "factoring" program. After two weeks of factoring with FleetSmart / Blue Water Capital, I realized I had made a huge mistake. All the loads I factored with them were short-paid. After six weeks of holding my funds for the factored loads approved by brokers, On June 4, 2025, Mr. Matthew of Fleetsmarts / Blue Water Capital called and persuaded me to sign a two-year contract to factor with 247 Factoring (a.k.a. Inhouse Funding) and promising that once I signed, they would disburse my funds. Mr. Matthew even pleaded with me to write a good review about them on BBB, but I refused to sign the contract, insisting that my funds be released first. He then hung up and blocked my number. A few hours later, a woman named Anna from FleetSmart / Blue Water Capital called me. She promised to work with me to ensure I received my funds, but insisted that I must sign the two-year contract after the disbursement. I told her we would discuss business once my funds were in my account. We reviewed my account together, and she informed me via chat that she disbursed my funds at a rate of 2.5% instead of the 1.5% we had agreed upon. Moreover, the documentation stated I could leave anytime, but only one load was funded without any charges, and there were additional charges I did not understand or agree to. After receiving my funds, she sent me the 247 Factoring document again, which I refused to sign. She tried to manipulate me, pretending to cry on the phone, claiming she might lose her job if I didn’t sign it—an agreement that stated I could not pursue a jury trial if anything went wrong in the future. Despite this, FleetSmart / Blue Water Capital has refused to release my company to work with a reliable, BBB-accredited factoring company. As a result of FleetSmart / Blue Water Capital's refusal to let me work with a better factoring company, my business has been non-operational since April 23rd. I’ve lost over $30,000 due to not running since that date. I have reported FleetSmart / Blue Water Capital to the BBB, but they denied having any business dealings with me and claimed to not know me. I also reported them to PissedConsumer, where I scheduled a video interview to give them a chance to comply with a peaceful resolution. I will continue to post reviews and share my experience everywhere until I get justice and FleetSmart / Blue Water Capital leaves my company alone, allowing me to do business with a better factoring company.
Response from Get FleetsmartsJun 13, 2025
We’re sorry you feel this way. Fleetsmarts operates under clearly outlined agreements that are reviewed and confirmed in writing. Disbursements are processed based on standard documentation and eligibility, not conditions or pressure. Factoring rates are tied to specific program terms, including fuel usage. If those terms are not met, rate adjustments may apply, and this is always communicated in advance. We do not prevent customers from working with other companies. However, if an account is under an active agreement or has unresolved matters, an early release is not possible until those issues are addressed. This is common industry practice. Our team made several efforts to support and communicate throughout the process. While we remain open to resolving issues professionally, we will not compromise our agreement terms based on public claims or threats. Fleetsmarts is committed to fair and honest service. We encourage any customer with concerns to reach out directly.
