Get FleetsmartsReviews of get.fleetsmarts.net

Response from Get FleetsmartsAug 7, 2025

We’d like to assist you directly regarding your concern. Could you please provide us with your company name and email address so we can look into your account and clarify the situation? To clarify: the $500 prep fee covers the administrative costs associated with terminating the UCC filing. This includes processing time, legal documentation, and coordination with the appropriate agencies. Once the fee is received, the UCC filing is terminated within 45 days. We understand this can be frustrating, and we want to ensure your case is handled promptly and transparently. Please reach out so we can help resolve this properly.

Response from Get FleetsmartsAug 4, 2025

Hi Mr. Perez, We’re sorry to hear about your frustration and appreciate the opportunity to clarify the situation. Our records show that you provided verbal authorization to proceed during your onboarding call, which is a valid and accepted form of consent for initiating services, including the filing of a UCC-1. This is part of our standard industry process when opening a line of credit or setting up factoring services. A copy of your signed agreement was also sent to you via email, which includes the following clause: "Fleetsmarts provides, at additional cost, Letter of Release and Buyout Agreements upon request." Additionally, we want to correct a misunderstanding: A UCC-1 filing does not block you from working with other factoring companies. It is a standard security interest filing that protects our position but does not restrict your ability to engage with other providers, provided all parties are informed and terms are understood. We operate in good faith and follow all legal and ethical standards. Claims that suggest otherwise are both inaccurate and potentially defamatory, as they do not reflect the full context of your agreement or interaction with our team. We are always willing to work with clients directly to resolve issues, and we encourage you to reach out to us if you'd like to review the terms of your account or request a formal release.

Response from Get FleetsmartsJul 31, 2025

(UPDATED) Thank you for reaching out and for sharing what you’ve been going through. I’m really sorry this experience has been so difficult — I completely understand how upsetting it is, especially when it’s affecting your ability to earn and provide for your family. Please know that I’m here to help. I’ve looked into your case, and according to our records, our Buyout Team has already responded to your email. As of July 11, 2025, we’ve updated our policy: the Letter of Release (LOR) will be issued within 45 days after the termination fee has been paid. This timeline was set to ensure proper review and processing for all UCC terminations in compliance with internal procedures. Again, I’m here to assist you in any way I can — but please understand that we must follow this process moving forward.

Response from Get FleetsmartsJul 29, 2025

We understand your frustration and want to clarify a few important points. Based on our records, there is a verbal agreement between you and our representative. This agreement forms the basis for the actions taken, including the UCC-1 filing. That said, we would like to better understand your perspective and are open to further discussion. Could you help us understand what makes you believe that a UCC filing is preventing you from working with other factoring companies? To clarify, a UCC-1 filing should not stop other factoring companies from factoring your loads. It is a standard security interest document that protects the lender or factor but does not restrict your ability to engage with other factoring companies. As long as the UCC-1 filing is properly managed, you are free to work with any factoring provider, provided the terms are clear between all parties. We value the opportunity to work with you and would appreciate the chance to clear up any misunderstandings. Would you like us to send you the recording of your conversation with our agent? We're confident that a review of the call will provide more clarity. Please feel free to call us directly so we can discuss this further. We believe our transparency and service will speak for themselves.

Response from Get FleetsmartsJul 28, 2025

Thank you for reaching out. We're sorry to hear about your concerns. To better assist you, could you please provide the following information? -Company Name -Email Address -Contact Number Once we receive this information, we will verify your account and investigate the issue promptly.

Response from Get FleetsmartsJul 16, 2025

We take your concerns seriously and would like to review this matter further. To assist you properly, please provide the following details: ✅ Your full name ✅ Your company name ✅ A valid email address we can use to contact you You may also call our Compliance Team directly at 801-893-3600 for immediate assistance. Please note: Fleetsmarts does not file UCCs without a signed or verbally agreed contract. We are committed to working with you to resolve any issues once we have the necessary information.

Response from Get FleetsmartsJul 15, 2025

We appreciate your feedback and the opportunity to clarify. Please note that in order to process payments on time, all loads must be submitted before 10:00 AM MST on business days. Upon reviewing your account, we found that your loads were submitted on Friday, July 11, 2025, at 10:15 AM, which is past the cutoff time. As a result, processing was deferred to the next business day. Your payment was successfully processed on Monday, July 14, 2025. To help avoid any delays in the future, we encourage submitting loads before the daily cutoff time so we can ensure same-day processing. We’d also like to address the comment about our reviews being “fake.” Fleetsmarts takes pride in the genuine feedback we’ve received from our valued clients. Transparency and integrity are very important to us, and we want to assure you that our reviews reflect real customer experiences. Since your payment has already been processed, we hope this clears up any concerns. If this resolves the issue for you, we would greatly appreciate it if you could update or adjust your review to reflect your experience now that the matter has been clarified. Of course, if there’s anything else we can do to support you, please don’t hesitate to reach out—we’re here to help.

Response from Get FleetsmartsJul 15, 2025

Hi, We’re very sorry to hear about your experience. To assist you better, could you kindly provide us with your company name? This will help us look into the matter right away. Thank you for your understanding, and we look forward to resolving this with you.