AdobeReviews of get.adobe.com

Too much money.

You cannot remove auto-renewal nor remove your credit card until Month 11. I signed up for an annual subscription. I noticed that auto-subscription was defaulted to 'On' (Renewing). I just learned this company does not allow you to turn it off. They will not even let you remove your credit card so you won't be charged. They said you have to wait until Month 11 and then you will be told what the new charge is. What type of company operates like this!! Here is the entire transcription of my support interaction with the agent. "Hello, I'd be happy to help you today, let me first pull up your account information and access your details. [Auto generated] You said I am trying to turn off the auto-subscription Aswathi Agent said Thank you for your patience. I understand that you need assistance with the subscription charges. I have 2+ years of experience with Adobe, working with customers across industries. I have seen the issue you described earlier with a few other customers. I’ll help you quickly. I would like to inform you that, we do not have an option to stop the auto-renewal. You will always receive an email notification about the upcoming price increase thirty days before the contract renewal date. The notification includes information about the upgraded price with renewal date. You can make the necessary changes after the 11th month. I hope this clarifies. Read Entire Message You said I want to remove my card Aswathi Agent said When the subscription is active, we do not have an option to delete the card details. How you wish to proceed? You said Are you saying that the only way to ensure that I will not be charged another year of subscription is to wait until Month 11? Aswathi Agent said Yes, we will send you a reminder before the renewal. Is there anything else that I can help you with? You said This is an unacceptable corporate policy. I will be reporting this on TrustPilot. Delivered 12:05 PM Date of experience: August 11, 2025

I've been using Photoshop for 35 years when it was 1.0 Each year they would release a new version and there were improvements up until version 6....after that it appears to me that their new versions are not created to help the consumer, but rather put money in their pockets. I'm using the latest version but I can't find what it is.....again changing things and making it harder to use. They also have horrible tech support. I don't care where the support people come from, but as helpers they should speak English in an understandable way....I kept on saying, "I'm sorry I don't know what you just said" Oh! that is going to cost this multi-billion dollar company a few extra bucks to make sure their helpers can speak English clearly. My experience is over 35 years so the date of my experience below is kind of useless because my experience is not about today. It spans 35 years....there are more failings, but too much to get into here

Scam, customer service doesn't care how much money you pay. If the 2 factor authentication is not working all they say is Be polite or I'll close this conversation.