German Auto ServiceReviews of germanautoservice.com

Worst experience ever. Ripped my wife and daughter off for $2500 to repair an ac issue, replaced a shifter that had no issues. Kept the car for weeks, gave it back with fingerprints all over the interior only to have to bring it back for the AC still not working. Then claimed it would be an additional $5k to solve the problem. Do yourself a favor and go somewhere else for work to be done on your car.

I was advised by two garages, that I had to go a specialist BMW garage to get my rear differential seal replaced, due to the complex part, as it had a small oil leak. I then found this garage local to me, and dropped it in for the seal to be changed - for a cost of around £500 - which I didn't mind paying, due to it being a 'specialised garage' The next day after getting it back, driving my car to work, the Diff started making a loud whirring noise, so I took it back to the garage, they looked into it no problem. They then informed me, The whole Diff has broken, and needed a whole new replacement. Quite confused how I had only driven around 20 miles and the whole thing had broken from a replacement seal. So I then got quoted from them, this would be another £500 - with a 2nd hand Diff. Agreeing to this, as I couldn't afford to spend anymore. Altogether £1000 for a diff seal - to stop an oil leak. Can't fault the customer service though, he was sympathetic, but I can't help there's always been something not quite right about the job and how 20 miles of driving can break a whole diff from a seal replacement. I understand these things can go wrong, however I won't be returning to your business - and I wish you all the best for the future.

After requesting a quotation for discs and brake pads from a German auto centre, the quote arrived a day later without issue. However, upon reviewing the pricing, it turned out to be only marginally better than what the local Mercedes dealer was offering. When discussing the matter with the dealer, they pointed out a compelling benefit: Mercedes Sheffield includes 12 months of free roadside assistance with any repair, regardless of the cost. This highlights a significant advantage in favor of the main dealer. Not only do you get the assurance of genuine parts and the expertise of a trusted service provider, but you also receive added value at no extra cost. In this case, the combination of competitive pricing and complimentary roadside assistance makes the dealer's offer a far superior choice overall. I tried them a year ago but there was no reply perhaps that would have been better in this case. Thank you for your prompt response. I think your reply outlines your priorities perfectly if you want cheapness use German auto is the one for you. save the one-year-old BS Estimate Details Estimate No: EST133306 Valid From: 23 Nov 2024 15:39 Expiry Date: 23 Dec 2024 18:00 Thank you for your response. I’m disappointed to see that you feel my feedback is unjustified, especially since I’ve made an effort to express my concerns honestly. I understand running a business is difficult, but as a customer, I also expect to be treated fairly and with respect when voicing my experience. I did indeed leave a review based on my perception of the value offered, and I stand by my opinion. I do not believe I’ve been malicious or petty, but rather that I was giving constructive feedback based on my experience with your service. My goal was never to target your business specifically but to share my genuine perspective. As for the comparison with other garages, I would expect each business to offer competitive pricing and value based on its own merits. My decision not to return to your garage wasn’t intended as a personal attack; it was simply a reflection of what I felt was the best option for my needs. I respect your request not to contact your garage for future work, and I will, of course, respect that boundary. I would hope that in the future, all feedback—positive or negative—is met with an open mind, as it can help improve services for everyone. Date of experience: November 25, 2024

Do not trust the management there. I'm telling you I took my car there to get a basic service check. Nothing was wrong with my car. They broke my car (brake line of all things) to charge me an astronomical service charge to fix what they broke. Went in on Monday, had to take it back on Wednesday to get charged another service fee. Women especially, run.