Gerber Life Insurance CompanyReviews of gerberlife.com

eservice is a joke. Spent considerable amount of time with supposedly tech people and was never able to connect to the eservice account. So no way to access payment history, pay premiums, or check cash value through eservice. Shame on you Gerber.

No one answers the phone. I have emailed 2 times. A person by the name of Olga left me a message after the first email. I called her back to get the same run around. So frustrating! I am trying to cash out these two policies because this company is horrible. This morning I called and they were having technical issues and could not answer the phone. Total scam!!! Stay away!!!!

There was a time when Gerber was great, but that time has passed. They are very difficult to deal with now. Customer service is often rude and condescending. I've had my policies since I was a baby that my parents got for me. I'm almost 60 now, and I've been handling them myself for about 30 years. The plus is you can take out cash loans, but bad part is they will not let you see your balance on the loans anymore. This seems incredibly super shady to me. If I have a loan with anyone, I should be able to view my balance online without having to call. I'm seriously considering just letting all my policies go, I have four, because they are such a headache to deal with, and super shady as of the past several years. Too bad, they were once really wonderful.

Very poor customer service. This has been an ongoing problem. All my kids were enrolled as infants & now they are about to be 30 &25. My baby is 23. I do not reccomend this insurance company at all.

cant get anyone on the phone the tome is ridiculous really gone down hill since i bought it

I tried to cancel the policy. I mailed the forms and emailed the forms. I received an email saying I would receive a refund in 7 to 10 business days. Today, I receive a text message saying my payment is past due. When I called I was told there was a 38 minute hold time and when I finally got thru, I was told to call back during business hours. Am I going to play this game for months and years to cancel the policy and get a refund?

I do not recommend this life insurance to anyone! Total rip off! DO NOT INVEST YOUR MONEY!!!

This company is a scam and a fraud. Please do not waste your money. I started a policy on my grandson when he was about 2 weeks old I had to call them to find out how to make the payment to start the policy because I never heard anything from them. At 7 weeks he ended up passing away and being as he was under two years old they refused to pay out on the policy. I have been fighting with them for a year now and every time they say something they lie and when I prove that that's a lie they say something else that is a lie and we've been going back and forth for a year now. They will not pay out on this policy, my daughter was unable to have a funeral for her son because they are a scam.