GenX Auto TransportReviews of genxautotransport.com

Reliable service, excellent communication

Great service and reliable

Beware! GenX Auto Transport is a crooked and fraudulent company. Shane Carter is a criminal. He is a thief. He is a con artist. MY EXPERIENCE On January 26, 2026 I paid a $150 deposit when placing an order for my car to be shipped from New York City to West Palm Beach between March 23–26. A few days prior to the schedule pick up, Shane Carter emailed me to say that there would be a delay, but he refused to give me a new pick-up date. This broke the terms of my agreement with Gen X auto transport, and I needed certainty, which they failed to provide me with over the next few days. Consequently, I had no choice, but to hire another transportation company. I communicated with Shane Carter and asked that he refund my $150 deposit. At first, he did not reply at all, and then when I threatened to take him to court, he just stopped responding with me. In the last 5 months I have emailed and telephoned Shane Carter over 10 times. Most of the time he does not reply, and at no time has he said he intends to pay back my $150 deposit. Clearly, he has no intention of paying me back, so he has stolen my money Please be aware that based on my personal experience, I have concluded that Shane Carter is a fraud, a crook and a liar. Please feel free to contact me if you would like the full story, and even more detail, about this thief, Shane Carter, and his crooked company, GenX Auto Transport. Mark Francis

I’ve been contact Thomas for more than a month and He reply telling me that I was gonna get my deposit of $100.00 back and all the time it’s a excuse, I send the money more than 6 months already and it’s more than 1 month after they couldn’t ship my car for the price the said 6 months ago. I’m not mad because of the fact they didn’t ship my car but the fact that they don’t give me my money back. It’s just $100.00. I’ve been so paciente with my text messages and voice messages. I’m a honest person and I don’t like people that is not honest and play with others people money. I hope to heard soon from you. My name is Catalina and I know you know Thomas who I am because you know I’ve been really polite to you.

I’ve left multiple emails regarding my $100 deposit that wasn’t sent back me when I no longer want their service due to their carrier not finding me driver. It’s going on a month and these people are ignoring me. I wouldn’t recommend using this company to transport your car !

had an excellent experience with this car shipping company from start to finish. The booking process was simple, communication was clear, and they kept me updated every step of the way. My vehicle was picked up on time and delivered in great condition. The driver was professional, courteous, and handled my car with great care. Pricing was transparent with no hidden fees, which I really appreciated. Moving a vehicle can be stressful, but they made the entire process smooth and worry-free. I would absolutely recommend this company to anyone needing reliable and efficient auto transport services, and I wouldn’t hesitate to use them again in the future!

Very professional. Highly recommended.

Customer service was spot on. Cared a lot to transport vehicle