Christopher L.
Excellent customer service
I’m giving Customer Support 5 stars for helping me adjust the price I forgot to add the “genuine10” 10% discount. I applaud service agent Joanne for her quick response on rectifying the issue in a timely manner in such a professional manner. Very prompt, kind, and very professional with my many questions and concerns. If her supervisor is reading this, I would recommend her a promotion or pay raise for her hard work and excellent services!! Thank you Joanne were wonderful on assisting me with all my concerns! Much appreciated!! Hope you get a promotion! :)
Response from Genuine Authentic Brand LLCApr 28, 2025
Hello Christopher Le, Thank you so much for your kind words and for taking the time to leave such a thoughtful review! I truly appreciate your recognition of my efforts in assisting you, and I’m so happy to hear that I could resolve the issue quickly and professionally. At Genuine Authentic Brand, we strive to provide the best customer service, and it’s wonderful to know that my support made a positive impact. I also greatly appreciate your suggestion and will pass it along. Your feedback means a lot to me, and I’m always here to help with any questions or concerns you may have in the future! Thank you again for your trust in us, and I look forward to assisting you again soon. Best regards, Joanne E. Customer Support Genuine Authentic Brand LLC



