customer
I ordered my product from the website
I ordered my product from the website. I received the notice to review the experience, but as per the acknowledgement I did not receive a confirmation via email. I called to see what happened to my order, I had an order number which I had screenshot and gave them my phone number, name and order number. I was told that the order number I had given them (from the screenshot) was to some person in NJ and I should call back the next day. I was perturbed to say the least. I called only to be told that there was no such email address, phone number or name. How did they email me a request for review if they had no email? Also they managed to charge my credit card. To this statement of the credit card being charged I was told it takes up to 5 days to refund. So I am out the money while they do not bother to call to verify. I did ask if this was a scam and was told by the man on the phone that it was my fault as the first name field had my address (not sure if that statement even made sense). Turns out they had my email, phone number and first and last name which is in the email address. I also had a screen shot of my confirmation number that I offered to send him, he rudely told me he could send me a screen shot as well. I asked him to do so, still waiting. He said that as the first name field was wrong (although he could not prove this), it was considered fraud. My question is if it was fraud why use the same confirmation number for a person in NJ (this does not make sense). I asked him if he had my last name, phone number email etc. but wrong first name why did they not call? He stated that they did not contact people as they have hundreds of orders each day and can't possibly call to verify information. Nice to know how important they think you are as a customer. I asked to speak to a supervisor and he hung up on me. I called back and explained my situation and once again asked for a supervisor. I am still waiting...... I am very disappointed with this company, I was excited to try their product but have been treated like I am a nobody as they have hundreds of other customers. I would have thought that a large reputable company would have called back to rectify the situation as I requested a supervisor, but I guess they don't care about hard working people. Totally disgusted with my experience. I am not looking for anything free I just want the respect of a phone call. This is common practice with businesses to take care of the customer but not this one I Guess.