gentcreate.comReviews of gentcreate.com

Great support - sent me an early release of an updated camera backpack, great communication through the whole process

I had an order that got lost in the system but customer service was super helpful and kind. The customer service brought back my happiness with this company and I am excited to receive my products!

J'ai commandé un sac pour ranger un appareil photo. Premier problème, le sac n'arrive pas. J'ai dû les contacter au bout de 10 jours pour apprendre que la livraison était bloquée ... Deuxième problème : à la réception, le sac est vide sans aucun compartiment pour ranger les accessoires photos, ce qui était pourtant censé faire partie de l'achat, logique, il s'agit d'un sac photo. A ce jour, aucune solution proposée. Ils ne m'ont pas recontacté depuis le signalement de l'incident. Très décue voire en colère devant le manque de professionalisme et la légereté avec laquelle ce site traite ses clients. Bref, ne comptez pas sur moi pour faire une remarque constructive comme gentiment demandé....

I have ordered online a canvas backpack from the gentcreate website. The quality of the backpack is not to my liking. I have contacted gentcreate three times now over several days asking for information on how to return the item. But my emails are ignored. I have written to three different email addresses listed on their website. No Answer - Nothing. They claim to accept returns. This seems to be not true. On the return policy on their website it only lists email addresses to contact, no other info. According to this experience I can only recommend to stay away from gentcreate.

I admittedly took a chance on the briefcase I ordered since no internal measurements were given, but internal pocket was much smaller than the overall bag size so my laptop wouldn't fit. If not for the "100% guaranteed satisfaction or full refund" on their website, I wouldn't have taken the chance on the first place. Trying to contact gentcreate.com customer service is ridiculously hard. The phone number listed on their website seems to be disconnected, and they usually didn't respond to my emails until I DM'd them via Instagram. After weeks of back-and- forth, they flatly refuse to accept a return for a refund due to the bag being "handmade". There's is nothing handmade on this thing. No monogramming or customization of any kind. Still has the tags and original packaging, which, by the way, is just a plastic bag. You can imagine what this thing looked like after the USPS was done with it. There's no reason at all they couldn't just accept this as a return for the sake of good customer service. The 100% guarantee is, apparently, meaningless. Overall, this is a sketchy company that's best avoided. There are plenty of other options.

I initially gave a poor feedback but on reflection I must say I am very impressed with the response, customer service communicated with me in a very professional way and was able to look into my concerns and addressed them 10 out of 10 for there effort in resolving my concerns highly recommended

Excellent quality and great finishing.

An amazing brand. Great quality and looks very premium. Would definitely recommend them if your looking for good quality products