JaneBrunette
A new company and off to bad start
This is a new company and off to a bad start for me. I would give them zero stars if that were possible. My inbox is filled with seventeen emails, and a handful of texts, with NO phone call follow-ups or voicemails. I really wanted this to work -- a Telehealth specifically geared toward women of a certain age, dealing with menopause. A place to obtain ObGyn health services. But after multiple emails from them with what I would consider terrible grammar (in addition to typos on their website), I am moving on. No. Not because of their misspellings. But, because, since trying to make my initial appointment, it has been a literal daily technology-and-communication clusterf*ck. I guess customer service is dead. And "live" people no longer exist. Simple issues that needed to be resolved before my appointment, were taking 24+ hours between communication attempts to resolve. And most of which have still NOT been resolved. And since these issues were not resolved, they cancelled my first appointment on their end. And this is after they already processed my payment for my so-called appointment. I believe the world of tele-health is opening up for practitioners. But the patients are getting the short end of the stick. The reason I was seeking a new ObGyn for HRT treatment was because the communication with my current doctor has been taking MONTHS between inquiries and messages. So back to the drawing board on this one...