Sam B.
I had high hopes for the Genki Convert…
I had high hopes for the Genki Convert Dock, but my experience has been overwhelmingly negative. From the start, there were issues with transparency regarding pre-orders, leading to initial delays. Communication from Genki was consistently poor, with my emails often going unanswered for extended periods – in one instance, it took 13 days to receive a response about a broken dock. Throughout the process, Genki had an excuse to explain why their poor service was completely acceptable - and never once seemed to consider the customer perspective. The entire process was riddled with logistical problems and a severe lack of customer support. It took nearly three months to receive a working product, and only after numerous follow-ups on my end. This culminated in my replacement dock being held by the shipping company in Germany for weeks, which Genki ignored every time I raised . The overall experience has left me with zero confidence in their ability to provide adequate customer service or reliable products, and when I asked Genki to put my fears at ease on this they couldn't. I cannot recommend the Genki Convert Dock based on my experience.