John L.
Absoutely no response to custmer…
Absoutely no response to custmer inquiry, and phone system has no connection to a customer support. 2 rachet handles I bought has so skinny handle and uncomfortable to hold, and they will hurt my hand when I exert force to tighten fasteners. Website is antiquated, and quote system doesn't work. p.s. Adding this after reading the response from the company. The phone number given for additional comment is the same number I called for customer support. It doesn't go anywhere. Please try yourself. I responded to my order confirmation email and used contact system in the website twice but didn't get any response other than emails stating inquiries were received. Whole experience was so frustrating and not acceptable. I thought this company is operating in different decades based on experience with many companies with online business.
Response from Genius Tools USADec 8, 2021
Hi John, Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please feel free to reach out to our salesteam or give us a call at (909) 230-9588 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.