Genius Tools USAReviews of geniustoolsusa.com

Response from Genius Tools USAApr 14, 2023

Mr. Ryder, this is Steven with Genius Tools USA. First let me apologize for the issues, I will be looking into this issue for you now and please allow us an hour or so to find your order, respond to the issue and get a replacement going. In the meantime our contact information is provided below. If you need immediate assitance beyond this just send an email to [email protected] and in the email title put FOR STEVEN and I will personally get back to you. Again our sincere apologies for any inconvenience and we look forward to getting you squared away. Genius Tools Americas 1440 E Cedar St Ontario, CA 91761 Phone (909) 230-9588 Fax (909) 230-9591 Email: [email protected] Working Days/Hours: Mon - Fri / 7:30AM - 4:30PM ------------- Additional Notes 3:15 PM PST on 4/14/2023 Mr. Ryder, I have researched your order and the socket you ordered is: Genius Tools 3/4" Dr. 11/16" Hand Socket (12-Point) (CR-Mo) - 675222 Part Number: 675222 The URL of this socket is here: https://www.geniustoolsusa.com/genius-tools-3-4-dr-11-16-hand-socket-12-point-cr-mo-675222.html It is a 3/4" Dr. 11/16" 12 point Hand Socket. I have researched it and indeed our warehouse shipped out a 3/4" Dr. 11/16" 12 point Hand Socket so from an order and paperwork perspective everything is correct. If you'd like to return that socket, I will have customer service reach out to you now via phone call and email. The socket you are looking for is Genius Tools 3/4" Dr. 1-11/16" Hand Socket (12-Point) (CR-Mo) - 675254 Part Number: 675254 https://www.geniustoolsusa.com/genius-tools-3-4-dr-1-11-16-hand-socket-12-point-cr-mo-675254.html It is currently out of stock but it is being restocked shortly, so we can refund you or we can apply the credit from your return towards a new order or just refund you. Our customer service will be in contact with you shortly to go through your options.

Response from Genius Tools USAJan 29, 2022

Hi Steven, We deeply apologize for the inconveniences you might have had with the order. Upon checking on your inquiry, your order was shipped on 1/20/2022 on the same day the order was purchased. The package was delivered today 1/28/2022, same day you left this message. Please check your mailbox and if you have any questions, please feel free to contact our customer service at (909) 230-9588 or send us an email at [email protected]. Sincerely,

Response from Genius Tools USAJan 20, 2022

I’m sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We will have our staff response to your email as soon as possible.

Response from Genius Tools USAJan 14, 2022

Hi Niki, Sorry for any inconveniences you might had with our products. Please give us a call at (909) 230-9588 or send us an email if you have questions regarding about your purchase.