Genius PackReviews of geniuspack.com

This is the third time using my large suitcase and one wheel is broken and one zipper is also broke. I am disappointed in this product.if I could give no star I would

Just like some of the other reviewers, I bought a G4 Soft side carry on just before Covid. After just a couple of trips to the wheels deformed. Customer Service refused to help in any way and wouldn’t even sell me replacement wheels, so I had throw away an almost unused suitcase. It was only just beyond the one year warranty but had barely been used. After a lot of correspondence, this was my final reply from the Customer Service: “Thank you for writing back to us. Unfortunately, we are out of replacement parts such as wheels and handles. When available, these parts are also only for luggage that is eligible for warranty. I apologize for this matter. You may bring your luggage to a local repair shop near you, they may be able to help you with this matter.” Of course, no local repair shop can repair this item. Complete rubbish

Purchased the large check in suitcase along with a matching carry-on. A wheel cracked in half on both suitcases rendering them useless. I contacted Genius Pack customer service who never bothered to respond. I was only looking for replacement wheels and not total replacement. Their product is GARBAGE!!!

Fell apart in the airport. The wheels started to de-laminate and it was downhill from there. The bag had previously only been on a few overnight trips, and is just a few years old. No support from manufacturer. No parts available, and the wheel mounts do not match any aftermarket parts.

These are the worst suitcases I have ever owned. The telescope handle is a nightmare to open and close, the lining on the laundry side of the suitcase ripped apart at the seams on the first use, and the wheels jam all the time. The wheels jammed while walking through the airport once and it caused the suitcase to tip over which caused my laptop screen to shatter since my backpack was looped trough the telescopic handle. Customer service was no help and now I am stuck with over $400 is terrible luggage. STAY AWAY.

Bought the bag in 2019, used it once and the clips for laundry bag broke. No way to replace them, the company sent a new bag...but it was not for my piece of luggage. Decided to live with it because hey the laundry bag rolled up is not really compression and took too much space anyway. The design doesn't work. Next, the zipper on the back compartment just came off one day with nothing in the pocket. I was zipping it up store the bag, wooop off it came. Next, used the bag maybe twice during local road trips (no airline abuse) and the drink holder fell apart. Next, I took it out of the bedroom closet, packed it for London (yeah first real trip since pandemic) and the wheel just disintegrated. Emailed CS to get a some lame answer that "sorry we do not have parts, but will see if it is a warranty issue, but they cannot send it for a warranty issue because they do not have parts!" (WT?) No wonder it has a 2 year limited warranty, it is an inferior bag and they do not stand by it.

Original purchase—January 2018 Had warranty issues with that one with the straps inside the bag ripping for the laundry roll and it was replaced. Replacement—March 2020—right before Covid I stopped travelling as much for work in 2020 and 2021 so it was barely used in those years. In 2022 I travelled more and that’s when one of the wheel’s rubber completely fell off and another is close to falling off. I was walking in the airport and it started making noises and I pulled off to the side and saw the rubber off one of the wheels and starting to deteriorate significantly from another wheel. And given covid in 2020 and 2021, this has not been used very much at all in the last 2 years. They said out of warranty since over 2 years old (even though no one could travel during covid as part of those two years)....i said, back to samsonite...

I have a Genius Pack 5, barely used w defective fabric. Though I have reached out to the company for resolution, they are refusing to honor their product. I now find myself w upcoming travels, a new Genius Paxk suitcase which is unusable & now need to look at buying another new suitcase for my travels. I am extremely disappointed in this company.