Matt R.
Telescope discontinued, refund available
I see most of these reviews are about the 10-300x telescope which I too had ordered and found to be lacking in quality. But I followed their instructions and received a full refund for my purchase, although it did take a month for the whole process. Apparently they were drop shipping these from an importer and never saw the product, which they have since dropped from their website. A superior version of the telescope is available elsewhere for considerably less money. I suspect the fault here lies with an unscrupulous importer.