Edward L.
Scammers Alert
Placed an order for 2x sets, arrived a month later, which has passed the trip that I needed for my kids. Wanted to return the item for a full refund, they gave me an address in China with a bogus name to return my item. Company is registered in Hong Kong, parcel was sent from Walsall in UK, yet they want me to return the item back to China. Avoid at all cost with these TAX & VAT dodger!!! ***UPDATE 18/08/2023*** I have sent the items back with the address and contact provided by GENION KIDS, I have just received an email from UPS stating that the return address and recipient are false, shown once again GENION KIDS are scamming people. I am going to report the case to trading standard and see what can be done.
Response from Genion KidsAug 3, 2023
Hi Edward! Thanks for your review. We apologize for your experience with the purchase. But we've look into your order. It was made on June 28 June at 4:55 pm. We shipped it out on June 29 at 9:11 am and it was delivered on July 10 at 12:31 pm. Just to clear, the delivery time is 8 Business Days, not a month. And it's up to you to arrange for the shipment. If the return cost is too high, you can keep the items, and we can still arrange for a refund for you. Please feel free to contact our customer service team at [email protected] and they will help to sort it out. Thanks.