Bill
This review is for customer service
This review is for customer service, not products. BEWARE! My electrician wrote down what to order, but the lock-out was for a slightly older box and wouldn't work. I sent an email asking for a RMA. Here it is with their response:Hi! I'm very pleased with my stuff, but I have a much older breaker box than the ones this interlock kit fits. My electrician did open the package but only to examine the contents. I would like to return this FAC-BR200CUL. Email is best. Thanks, Bill SNARKY RESPONSE: I will state the following. The kit MUST be brand new in the exact same condition it was shipped to you. If we inspect and find it was attempted to be installed, missing parts or damaged no refund is given and no notification will be given either With that said If it is new then return it to Gen Interlock 2227 US Highway 1 Unit 124 North Brunswick, NJ 08902 I took the time & spent the money to pack & ship it back. The plastic container was not the type you had to cut open, it opened & snapped shut. Everything was new & undisturbed. It was sent January-never heard back. Thanks a lot! So, if you don't make a mistake...go ahead and roll the dice. If you need customer service after the sale, I recommend you go elsewhere. Bill