GeneratorsupercenterReviews of generatorsupercenter.com

This is my first generator purchase. I want to thank Seth, Yesina, Tito, Alex & Jake. They were all professional & kind. They made the installation of the generator & the propane tank look like it was simple, when I know it is a complicated process to coordinate & install everything. The rain interfered with their plans, but they were flexible and worked around it. Thank you to Tito for working around my squishy front lawn. I feel a weight off my shoulders knowing that we will have power during the next storm. I’d recommend this business to my friends or anyone looking to purchase.

William was the associate that came to my home to do service on my generator . He was courtious and polite. He took care of what he had to do in a timely manner and when he was finished, he let me know that every thing was good.

In August 2025, I signed a contract with Generator Supercenter in Homewood, Alabama and paid the required $4,350 deposit. After the payment was collected, all communication stopped. Despite multiple attempts to contact the company, I received no meaningful response or progress on the project. During my efforts to resolve the issue, I discovered that this was not an isolated incident. I became aware of more than 30 other homeowners who reported experiencing similar situations with this location. I escalated the matter to the parent company in Tomball, Texas. Initially, they acknowledged the situation and indicated they would honor or address my deposit. However, after several weeks of communication, they stopped responding entirely, and I have not received any resolution. As of May 2026, nearly nine months later, I do not have a generator, and my deposit has not been recovered. I also contacted Generac, the equipment manufacturer, to seek assistance. They stated they were unable to intervene in disputes with independent dealers and did not offer a path toward resolution. This has been a very costly and frustrating experience. I strongly encourage others to fully vet both the dealer and the contract terms before making any upfront payment.

Generator Supercenter is without a doubt the worst company I’ve ever dealt with. I’ve shared my story below and take a few minutes to read other low rated reviews. They all clearly demonstrate that Generator Supercenter is an incredibly poorly run company with zero focus on their customers. I recommend that no one do any business with Generator Supercenter. After being on their backlog for 6 months for a generator installation, a crew came out and reassessed the job at my house. Over the next 3 months, I would call them a couple of times a week for an update and the person working my project was never available and never returned my calls. I was finally able to speak with someone after weeks of calling, and I was told they “have decided not to move forward with my project”. I had to ask for a reason and they said “the job is too complicated”. I asked for clarification and the person I was speaking with couldn’t even explain what was complicated about my project. I don’t think they were even familiar with the details of my project. So I paid my $7,500 deposit to Generator Supercenter in February, waited 6 months for my date, spent the next 3 months being ignored by them, only to be told they are cancelling my project after 9 months of waiting. They offered little explanation for their decision, refused to let me speak with the General Manager, Owner or anyone else and offered me no restitution. I had to call several times over the next several weeks to get my refund processed. During that time, I was told 3 different dates that the refund had been submitted. Clearly they either didn’t know what they were talking about, or misrepresented things to me. I ultimately had to call Costco to get them to call Generator Supercenter to process my refund. You should consider these questions if you’re thinking about doing business with Generator Supercenter: 1. If an installation that I’ve had several other companies say they can do for the same price is too complicated for Generator Supercenter, can you trust them to do an even standard quality installation for you? 2. Do you want to wait 9 months, only to be told they’ve decided not to move forward with your project? You’ll be going through another hurricane season without a generator. 3. Do you want thousands of dollars tied up while you wait to have your project cancelled, with no offer of interest or any restitution for not having those funds available to you during those months? 4. Do you want to waste your time repeatedly calling them to get an update on your project? A customer-oriented company would be proactively keeping you updated. 5. Do you want to have to continually call to get the refund that is due to you? 6. With their lack of customer-focus, can you expect them to be helpful or responsive after your project is done and paid for? Following my experience with Generator Supercenter, I spoke with some other generator companies and they said my experience with Generator Supercenter is not uncommon from what they have heard from others customers that came to them after having a terrible experience with Generator Supercenter. I also contacted Costco to file a complaint and recommended they drop Generator Supercenter as a supplier because the quality and service from Generator Supercenter is negatively impacting the Costco brand and reputation. Save yourself a lot of frustration and wasted time and choose another company.