Tim T.
Poor quality control!
I am so disappointed in this belt. I paid nearly $300 for a custom dyed lever belt. The lever is solid. The belt is poor quality. The belt is creasing all around. But most of all it seems as if they gave me a used patched up belt. I expected a brand new perfect belt. I contacted them and they gave me a $40 refund but I waited over a month for this belt. Didn’t want to deal with sending it back and waiting another month. Shouldn’t have too!! Especially when I pay this much. It should have came perfect no questions. Period. I had high hopes as I bought a suede belt in the past that came perfect. But this is not what came. One of the holes has been patched where it was clearly ripped or scratched and it was fixed. Also the the three small cracks on the end which is what the refund was for, which I think says good things about the customer service. But Regardless, overall this belt is definitely flawed and not worth the price! And quality control needs to be checked on. They should have just sent me a brand new belt right away not make me send this one back a wait another month. Now I am stuck with this flawed belt and $40. when I ordered and originally paid for a brand new belt.
Response from Pioneer Fit | General Leathercraft Mfg.Mar 28, 2025
I have reviewed your order and communications with our support team. I do apologize for the issues with your belt. Our goal is always to provide the very best product, though admittedly it's hard to maintain perfection with natural materials. Please know that we would never purposely send a flawed or used belt, and our lifetime manufacturer's warranty will always cover the belt should it break down in any way. If you have any issues with the belt, please reach out and we'll get you a replacement.