Ziya van K.
Great customer service
I received an email saying I had left something in my basket. I was still deciding whether to buy the 10mm V2 PAL belt because the shipping costs were quite high, so I replied mentioning that. The next day, Pam emailed me back and let me know there would be a sale soon, although I had already placed my order by then. Later, she contacted me again to make sure I had chosen the correct size. I had ordered an XS because my waist size is 31", which is the maximum size recommended for the XS. Since the Small (27"-36") would likely be a better fit, Pam kindly offered to switch my order to a Small even though it was listed as sold out, as they keep a few extra sizes available for situations like this. I really appreciated that they took the time to help me without me even asking. Great customer service and it shows they genuinely care about their customers.
Response from Pioneer Fit | General Leathercraft Mfg.Jun 24, 2026
Thank you very much for the kind words!




