Gem JewelersReviews of gemjewelersco.com

Honestly the best thing I can say about this whole experience is the customer service and quality. I went in not really knowing what I was doing, I just knew I wanted to surprise my wife with a tennis necklace and I was a little nervous about getting it right (and keeping it a secret!). Melissa and Jessica completely took the pressure off. They were patient with all my questions, walked me through the options without ever making me feel rushed or pushed toward the most expensive thing, and genuinely seemed to care about helping me find the right piece rather than just making a sale. The two of them basically helped me pick out the perfect necklace, and they were great about keeping the whole thing a surprise on my end too. When the necklace finally arrived it was even more gorgeous in person than I expected. The diamonds catch the light constantly even under regular indoor lighting it has this nonstop sparkle and shine that photos honestly don't do justice. My wife absolutely loved it, her reaction was exactly what I was hoping for. The craftsmanship really stood out, you can tell it's well made the second you hold it. It has weight to it without feeling bulky, and it stays put on her neck, it doesn't flip around at all. It just feels and looks like a quality piece. I read tons of reviews about Gem Jewelers and can say and attest these guys are the Pros! I'll be honest, the reason I waited a while to leave this review is that I wanted to take it to our own jeweler first, just to be sure everything was as good as it seemed. I'm glad I did, because he looked it over and told us everything checked out beautifully, and that we actually got a great deal on it ( He was mad we didn't purchase from him lol). That gave me total peace of mind and made me even happier. Thank you to Melissa and Jessica for making it so easy and stress free. We'll definitely be back, and I won't hesitate to recommend you to friends and family.

I am really happy with my purchase of a tennis necklace from Gem Jewelers Co. I appreciate Jessica’s assistance and care to make sure I received my necklace before traveling out of town, so I could wear it and enjoy it! The communication was excellent and the shipping time was outstanding! Thank you, Alexandra Regan

I worked with Melissa to get an original order enlarged while keeping the existing gem sizes the same. She was super helpful in getting the requirements, return, additional cost, additions and shipment to us at the right time. We had left town and she made sure it would arrive when we had returned home. She is a priceless asset to the Gem Jewelers staff!

I hate to say it, but I really put Melissa through the wringer with my delivery time crunch. She remained patient, informative, and friendly throughout the entire process. My tennis bracelet is exactly as described, was carefully packaged, and came with certification and even a gift. I will definitely be shopping with Gem Jewlers Co. again.

I had the best shopping experience at Gem Jewelers! Melissa kept in touch during the production time needed for the diamond tennis necklace and bracelet I ordered. Both the 8 ct. tennis necklace as well as the 4 ct. tennis bracelet are absolutely stunning and beautiful! I am impressed about the diamond quality, the craftmanship and pricing as well as Gem Jewelers outstanding customer service. Melissa went out of her way to make sure my needs were met and the order was delivered on time before my trip. I will be back for more ...

I have had a wonderful experience with Gem Jewelers. Jessica helped me with a sapphire and diamond platinum eternity band that fits perfectly and looks amazing. The jeweler was so kind to reach out and confirm my size and style before making. Very good value for the money. Will be using them again for future jewelry!

I found Gem Jewelers while looking for a diamond tennis bracelet and finally choose them in large part because the overwhelming positive reviews. What really stood out during the buying process was the customer support from Jessica. She gave great advice during the selection of the bracelet, was responsive during the purchase and shipping process, and was invaluable post purchase. With Gem Jewelers you get a great value for high quality and 5 star customer service from their team members like Jessica. I won’t hesitate to buy my next piece here and look forward to working with their team again! Can’t recommend them enough.

It was my first experience buying diamonds online and thanks to Jessica and team every step went exceptionally well and I now have a beautiful 3 ct tennis bracelet. The customer service was very helpful and prompt and the whole process went very smoothly.