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GemIQ - HeadquartersReviews of gemiq.com

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GemIQ - Headquarters

About GemIQ - Headquarters

GemIQ is a jewelry technology company providing purpose-built jewelry photography equipment and AI-powered software for jewelers, diamond dealers and gemstone professionals.Our range helps jewelry businesses capture professional product photos, videos, 360° content and detailed diamond and gemstone imagery in-house. The GemIQ workflow also supports AI editing, product descriptions, branded customer sharing and direct Shopify publishing, helping jewelers move more efficiently from capture to sale.GemIQ products include GemLightbox Max, GemLightbox Mini, GemLightbox Macro, GemCam Pro, GemSparkle and GemStudio. From portable smartphone jewelry photography and everyday counter captures to high-volume studio production and precision macro imaging, each product is designed for a different jewelry workflow.GemIQ is used by more than 20,000 jewelry professionals across 100+ countries, including independent jewelers, retailers, wholesalers, manufacturers, workshops, diamond dealers and gemstone businesses.

GemIQ - Headquarters (gemiq.com) has 295 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: gemiq.com
Website: gemiq.com
Category: Industrial Supplies
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 73% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GemIQ - Headquarters reviews

Showing 279 reviews with 5 stars · Clear filters

Candy
Feb 23, 2020
Recommend the Gem Lightbox
My company was looking for ways to take better quality jewellery product photos for our social media page. We were at the Hong Kong Jewellery Show when we saw the Gem Lightbox. After a quick demonstration on how the lightbox was used, we decided to try it out. It was one of the best purchasing decisions that we made! The lightbox and their app was very easy to set up. The photos are really high quality too! All taken only from my iphone Xs. They also have really great customer service! Whenever I had any problems, I would message them on their social media and they would take the time to give me some advice and recommendations. I suggest for any other retailers who are looking to upgrade their product photos to try it out!
Response from GemIQ - HeadquartersJul 6, 2020
Hi Candy, We appreciate your kind words and recommendation! Glad to hear that you love using GemLightbox and we are always here happy to assist you where we can.
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Horst L.
Feb 19, 2020
Top device!
Happy with the GemLightbox! Had a few questions but my problems were solved immediately!
Response from GemIQ - HeadquartersJul 6, 2020
Hi Horst, Thank you for leaving us a review! We are always happy to offer you high-level support and glad to hear you enjoy using GemLightbox.
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Alex S.
Jan 22, 2020
The GemLightbox has been an amazing…
The GemLightbox has been an amazing addition to our business. We use it every day to take photos and videos for our inventory and social media needs. Highly recommended!
Response from GemIQ - HeadquartersJul 6, 2020
Hi Alex, Thank you for taking the time to leave us a review and for your recommendation! We are happy to hear that you enjoy using GemLightbox and that is an important part of your business.
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Wesley McKeever, JFJ I.
Jan 15, 2020
Excellent Customer Service
I've worked with Picup Media for a few years and have always found them to be a very professional and extremely customer service oriented company. The results speak for themselves and they are always willing to work together to meet and exceed my goals and timelines!
Response from GemIQ - HeadquartersJul 6, 2020
Hi Wesley, Thank you for your kind review. We are extremely happy to hear that you found our retouching service and customer care professional and high-quality. We look forward to continuing to work with you!
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Nicky - Premier G.
Jan 14, 2020
Amazing- needed replacement parts (as…
Amazing- needed replacement parts (as someone carelessly misplaced in our office) and they responded promptly and supplied the parts without an issue. Great people to work with.
Response from GemIQ - HeadquartersJul 6, 2020
Hi Nicky, Thank you for leaving us a review. We are always happy to provide you top-level customer care and hope you enjoy using GemLightbox!
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Stuart, Accessories by Park L.
Jan 10, 2020
Fantastic service.
Fantastic service.
Response from GemIQ - HeadquartersJul 6, 2020
Hi Stuart, Thank you for your review. We look forward to continuing to work with you!
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Sierra W.
Jan 9, 2020
Great Service and Product!
I have been using Picup Media for almost 4 years and the quality and turn around time is what keeps me coming back!
Response from GemIQ - HeadquartersJul 6, 2020
Hi Sierra, Thank you for your wonderful review. We're happy to assist with providing the highest quality of retouching and hope to keep providing the gold standard for you.
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London Diamond B.
Jan 7, 2020
Great Product ..... Great Service!
Extremely happy with the product and the before and after sales service.
Response from GemIQ - HeadquartersJul 6, 2020
Hi There, Thank you for taking the time to leave us a review! We glad to hear that you highly enjoy using GemLightbox and we are always happy to provide you top-level customer care.
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