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GemIQ - HeadquartersReviews of gemiq.com

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GemIQ - Headquarters

About GemIQ - Headquarters

GemIQ is a jewelry technology company providing purpose-built jewelry photography equipment and AI-powered software for jewelers, diamond dealers and gemstone professionals.Our range helps jewelry businesses capture professional product photos, videos, 360° content and detailed diamond and gemstone imagery in-house. The GemIQ workflow also supports AI editing, product descriptions, branded customer sharing and direct Shopify publishing, helping jewelers move more efficiently from capture to sale.GemIQ products include GemLightbox Max, GemLightbox Mini, GemLightbox Macro, GemCam Pro, GemSparkle and GemStudio. From portable smartphone jewelry photography and everyday counter captures to high-volume studio production and precision macro imaging, each product is designed for a different jewelry workflow.GemIQ is used by more than 20,000 jewelry professionals across 100+ countries, including independent jewelers, retailers, wholesalers, manufacturers, workshops, diamond dealers and gemstone businesses.

GemIQ - Headquarters (gemiq.com) has 295 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: gemiq.com
Website: gemiq.com
Category: Industrial Supplies
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 73% of reviews.
Latest: Most recent review: June 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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GemIQ - Headquarters reviews

Showing 279 reviews with 5 stars · Clear filters

Kay G.
Oct 3, 2023
Love the Gemlightbox Pro
I purchased a gemlightbox pro a few weeks ago. It is amazing. I had fourteen bracelets to list and market. The photos and software are amazing. I was able to fairly quickly take the set of 14 photos (aerial plus 4 photos) and then populate them into a catalogue. I am so happy that I have Gemlightbox pro!! Kay G., Kay G Designs
Response from GemIQ - HeadquartersNov 20, 2024
Hi Kay, thank you for sharing your experience! We’re thrilled to hear how much the GemLightbox Pro has streamlined your workflow and helped with your marketing. It’s wonderful to know it’s making a difference for you. Happy photographing! 📸✨
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Candice P.
Sep 28, 2023
The caller Jocelyn had a pleasant…
The caller Jocelyn had a pleasant demeanor. Was polite. Had a smile. No question posed to her was an irratation. she had good control of the meeting. Was always re assuring. Most of all, she was GENUINE.
Response from GemIQ - HeadquartersNov 20, 2024
Hi Candice, Thank you for your thoughtful feedback! We're delighted to hear about your positive experience with Jocelyn. Her genuine and reassuring approach truly stands out! 😊
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Varant I.
Sep 11, 2023
The customer support is one of the best ive seem, quick and easy to work with
Great customer service, Machine does as advertised, Good quality pictures, ease of use, and variety of instruments to help with picture taking
Response from GemIQ - HeadquartersNov 20, 2024
Hi Varant, thank you for your great review! We’re so glad to hear you’re happy with the customer service and the quality of the pictures. We really appreciate your feedback!
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Blindness
Aug 18, 2023
Problem solving skills is unbeatable
Problem solving skills is unbeatable . Sufficient knowledge on filter, brightness and tone. Outstanding technique on teaching the user to place all those physical devices and even jewelry piece.
Response from GemIQ - HeadquartersNov 20, 2024
Thank you for the great feedback! We're so glad the guidance on photography settings made a difference. We appreciate your support!
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James T.
Jul 14, 2023
Gem light box
We have been using the gem light box and gemlight box pro for a number you years now so simple to use no SLR camera no focusing we love it
Response from GemIQ - HeadquartersNov 20, 2024
Hi James, thank you for your continued support! We’re so glad to hear you’ve been enjoying the GemLightbox and GemLightbox Pro. It’s great to know that it’s made jewelry photography so simple for you!
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Lee M.
May 25, 2023
Very responsive CS.
Very responsive CS.
Response from GemIQ - HeadquartersMay 25, 2023
Thank you very much!
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Terence K.
May 2, 2023
Very helpful and easy to learn after
Very helpful and easy to learn after communicate with technical support
Response from GemIQ - HeadquartersMay 25, 2023
Thank you so much for your kind words and positive feedback! We're thrilled to hear that you found our technical support helpful and that your experience with us was both beneficial and easy to learn from.
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Erica B.
Apr 19, 2023
Incredible service
Jocelyn was incredible - initial response to enquiry was instant, she was so helpful, solved 2 of our queries and was so patient and knowledgeable. Thank you!!
Response from GemIQ - HeadquartersMay 2, 2023
Thank you very much, we look forward to continue bringing you great service!
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