Gemiini Systems Reviews | Read Customer Reviews of gemiini.org

Gemiini Systems Reviews | Read Customer Reviews of gemiini.org

Gemiini Systems reviews

Showing 11 reviews with 1 star · Clear filters

Mary O.
Jun 10, 2024
FRAUD!!!!
Do not fall for this! Don't be tempted to sign up for their trial periods. You will think that you canceled after clicking "Cancel" on your account but it never truly cancels. They'll keep charging you monthly covertly without an email to notify you of such billing. Parents beware! We did not find the videos useful yet being covertly billed month to month is very annoying
Response from Gemiini SystemsJul 30, 2024
Hello Mary, We are sorry to hear about your experience with Gemiini and regret that you did not find our videos useful for your child's needs. Regarding your concerns about billing, we want to assure you that transparency and customer satisfaction are our top priorities. When customers sign up for a trial period or any subscription, they can cancel at any time by logging into their account and selecting the "Cancel" option. Upon cancellation, an email confirmation is sent to the address associated with the account. If you did not receive this email, it may have been filtered into a spam or junk folder. We encourage customers to contact our customer support team if they experience any issues or if they did not receive the confirmation email after attempting to cancel. This helps us ensure that the account is properly closed and that no further charges occur. To help parents maximize the benefits of our program, we also encourage scheduling a call with our coaches. Our coaches can provide personalized guidance and tips on how to effectively use the platform to meet your child's specific needs. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team at [email protected]. We are here to help resolve any issues you may have experienced. Best regards, Gemiini Support Team
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SR
Jun 13, 2023
BAD EXPERIENCE AND I WOULD WARN…
BAD EXPERIENCE AND I WOULD WARN EVERYONE ABOUT THEIR PROMOTIONS AND OFFERS, SUCH AS THE "ONE-TIME TRIAL", WHICH I CONSIDER BORDERLINE FALSE ADVERTISING: NOT REALLY A TRIAL, BUT MERELY A SUBSCRIPTION WITH AN OBLIGATION TO SEND A WRITTEN CANCELLATION IF YOU DON'T WANT THIS TO TURN INTO A PERMANENT SUBSCRIPTION; THEY HIDE BEHIND THE TERMS AND CONDITIONS YOU HAVE TO ACCEPT WHEN "TRYING" THE SERVICE, BUT IN FACT IT IS A HIDDEN "SUBSCRIBE UNTIL YOU CANCEL" SERVICE AS PER THOSE TERMS IN FINE PRINT: THEY WILL CHARGE YOUR CREDIT CARD WITHOUT ANY MESSAGE OR WARNING EVERY MONTH AFTER YOU "TRY" THE SERVICE, NO MATTER WHAT. THIS IS MISLEADING AND IMPROPER ADVERTISING, DO NOT SUBSCRIBE TO ANYTHING, UNLESS YOU ARE 100% SURE YOU WANT THEIR SERVICE AND YOU ACCEPT TO BE CHARGED ON AN MONTHLY BASIS NO MATTER WHAT. I WILL REPORT THE BAD MARKETING PRACTICES.
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Catina Taylor W.
Oct 16, 2022
I didn't find the videos helpful
I didn't find the videos helpful. I wanted to use them as a supplement to in person speech therapy. Our child was bored. I cancelled the service in Jan of this year. I haven't received an email comm since then. I recently noticed that Gemiini was still charging my card. I have called, waited in hold numerous times only to be directed to leaving a message. I starting to think this is a scam service. I cannot get a person to call me back. So now I will need to dispute the charges with CC company.
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