GemeReviews of geme.bio

Ho acquistato Geme Terra 2 convinto che non avrei più avuto odore in cucina. Non me la sento di consigliarla a nessuno. Per i primi giorni tutto ok, poi ha cominciato a fare odore sgradevole, il classico odore di fermentazione, non forte ma comunque percepibile e quindi fastidioso. Ho speso 750 euro per un prodotto che non fa quello che promette, e preciso che ho provato in tutti i modi a rimediare all'odore sia inserendo pezzetti di cartone, sia ridicendo il compost, sia non inserendo scarti per qualche giorno. L'odore rimane! Inoltre i bottoni sono stampati nero su nero quindi non si vedono, un'assurdità. Per me non vale i soldi spesi. Il fatto che non rispondano neanche qui dimostra la scarsa serietà dell'azienda.

I purchased this composter last April and received it in late May. I followed the instructions to set it up and everything worked great until August. It stopped calling for water and everything dried out and stopped working. We tried to keep adding water on our own to revive it. In the meantime I reached out to Geme to get help, and after a week or two they responded with questions to figure out what was going on. I emailed back with photos etc. and they responded two weeks later. I then emailed them back to try and figure out the problem and I haven't heard anything since. It has been about 3 weeks or more now. Literally no response and no help. I am now stuck with $600 composter that doesn't work and customer service is non-existent. I am still within my warranty but it appears they don't care and it is useless.

I wanted to share my experience so others can make an informed decision before purchasing. I purchased a GEME composter and within just over a year, the tumbler motor failed shortly after the original warranty expired. Since I had already invested heavily in the unit (around $1,000 total), I chose to purchase a replacement motor directly from the company for $199. The replacement was advertised as coming with a 2-year warranty, which gave me some confidence to proceed. Unfortunately, the replacement motor also failed—this time right around the 12-month mark. I contacted the company expecting support under the stated warranty. They did respond and even provided me with an Order ID for a replacement, which initially seemed promising. However, the replacement was never shipped, and despite follow-ups, the issue has not been resolved. At this point, I am left with a non-functioning composter and no meaningful support from the company after the sale. Having two motors fail in such a short period raises serious concerns about product reliability, and the lack of follow-through on a warranty replacement is even more concerning. I understand that products can fail, but how a company handles those failures is what matters most. In this case, the experience has been disappointing. Summary: Original motor failed just after warranty Paid $199 for replacement motor with a 2-year warranty Replacement motor failed at ~12 months Company issued an Order ID for replacement but never shipped it No resolution despite follow-up Given the cost of this product and the repeated failures, I would strongly encourage others to carefully consider long-term reliability and customer support before purchasing.

Scam! don't buy. It is not a Belgium product at all. typical Chinese cheap junk. THe machine work ok for the first 2 months, then start making noise, then motor is broken. Customer support send replacement, failed again, it turns out useless and too expensive to maintain and become Belgium office is empty address, the microbe bag is a joke. It did breakdown, but they are never compost. if you use it for plants, plants will die soon. They argues the compost is unfinished, come on! This even worse than the dryers. This kind of product is quite common in Korea, and looks innovative to Europe and the North America. Only stupid people trust it and but.