Geiana JewelryReviews of geiana.com

Rings arrived but after a handful of what's a stone had fallen out of one ring. So haven't worn it since. The other is great and I wear it all the time. What is the options for faulty jewellery?

I purchased two rings one with express delivery because I was really wanting it for an upcoming party. Cathy at Geiana ended up refunding the express shipping charge because the ring was actually still in production. They were backed up on this certain ring as it was a new release (which I knew) and very popular. Anyway all said and done, that ring arrived in a 15 day shipping time and my other ring took 19. BOTH ABSOLUTELY GORGEOUS and Cathy was very helpful every correspondance. It was very annoying waiting outside the normal shipping estimates but with it being the holidays AND covid I had to just wait. I actually had to return both (also a VERY easy process...return to a california address and received a quick confirmation) for a smaller size. Rings are very true to size but I was nervous since I have ordered before from Italo Jewelry and their sizing is all over the place. Cannot wait to get my rings back in the correct sizes and wear them!

I have not received my order and I ordered this from my wife for Christmas and still nothing

I have purchased multiple jeweler items and faced Covid delays. In one case I was refunded and the other cases I received the goods. Their communication skills are excellent and I shall purchase from them again.

My ring arrived and all I can say is WOW. It is absolutely gorgeous and sparkles like the real thing. This is my first purchase Guiana and it won't be my last. You can buy from them with confidence. THANK YOU

I am worried about not receiving my ring that I ordered on November 3rd 2020 order number #100238919 the tracking number they gave me really isn’t giving me any detail. I am really looking forward to this ring :(

Placed an order October 16,2020 with shipping estimated 7-10 days. 26 days later no ring, given two fake tracking numbers. First was completely fake, second was sent digitally to post but no physical item was ever dropped off to be scanned according to postal investigation. I was promised a $10 discount which of course I didn’t get. I made a complaint through PayPal & was told to just wait for my order.......until when indefinitely? Horrible company, they do not disclose they are in China. They lie & provide fake tracking numbers, lie about shipping times, and I have no doubt lie about the quality of their merchandise. I also highly suspect these reviews are not from actual customers. The cadence in the writing and phrasing is all very similar. Someone form Trust Pilot needs to investigate that!!!! On their own about us section here it states they’re located in Los Angeles! Why was my PayPal billed to a HongKong address? Why would it take over months for people to get orders who live in the US? UPDATE: December 18/20 on Dec 4/20 received an email notice from Canada Post that an item shipped from China was undeliverable. I asked what the issue was and was the told the package was “ leaking “ I just had to laugh. I told the postal worker the item was supposed to be a ring so I’m not sure how that would be leaking and she said “ most likely a scam we see it all the time! “ PayPal is going to process my refund finally, sad I had to wait so long when I knew right from the start when I was given two different tracking numbers.

The jewellery received was absolutely amazing, I have no complaints, customer service is excellent and very quick, an amazing site, thank you Geiana, ill be ordering again.