Jithendher
My laptop screen was not turning on…
My laptop screen was not turning on some times and after consulting GEFNET he asked me 75$ for it to fix. And my laptop still has the same issue. Now he says its hardware issue and he not sure. Without knowing the problem I have charged 75$. I am helpless.
Response from GEFNET I.T. Services, LLCJun 26, 2024
Hello Jithendher, Thank you for your feedback. The $75 charge, reduced from the standard $99 due to your status as a student, was for the troubleshooting efforts undertaken to address the intermittent screen issue. Initially, the problem seemed resolved, but the recurrence confirms it's likely a deeper hardware issue. Given the potential high costs of hardware repairs, I suggested that replacing the laptop might be more economical. You are welcome to seek a second opinion from another service provider to explore other possible solutions. I appreciate your understanding and wish you the best in resolving this issue. -Greg