Max F.
THE WORST EVER!
If I could give this 0 stars I would. We used GeekSeller to integrate Shopify and Deliverr. They did the buildout for us and did it incorrectly, GeekSeller then pushed 200 orders to Deliverr without SKU information, causing Deliverr to cancel 200 orders. James who works for GeekSeller informed me that my best course of action was to manually input the order data into Deliverr for over 200 orders, only then to manually type the tracking numbers back into GeekSeller when they were completed! Total waste of money, and is now costing us huge amounts of money in angry customers and hours of work to manually process orders. DO NOT WORK WITH THEM.
Response from GeekSellerDec 5, 2019
I understand your frustration and we are working with Deliver to get this resolved. There appears to be conflicting information provided and multiple issues with your product data that I believe is causing multiple issues. 1) Some orders for products do not have SKUs— these products do not have SKUs in your GeekSeller Shopify panel so they will not match any item that you may have sent to Deliverr. (Resulting in canceled orders) 2) There are multiple instances where the selected shipping method is international— this is not a service provided by Deliverr. (Resulting in canceled orders) 3) The issue is resolved for all orders made after 12/2/2019 these orders are acknowledged and fulfilled by Deliverr without a problem— you indicated that Deliverr fixed this mapping issue but are unresponsive in which agent helped you so that we can understand what the issue is. 4) Deliverr is unable to "un-cancel" these previous orders and download them from GeekSeller again— the solution provided, although tedious, is the best solution currently. To reiterate— the imported data in your GeekSeller Shopify panel comes directly from your Shopify store And at no point is this data altered or erased.