Customer1
Terrible experience and faulty product
The product I bought (Pokémon 23 in one Rom) didn't work, they'd messed up initial postage, and their customer service is awful. They don't respond in any decent timeframe, I'm not sure I'll be able to get a refund, and they've been completely unprofessional in all their correspondence. Still awaiting a return label to be emailed. 40 ish pounds that I need back. Their reply is false. I have not received this and can provide images to show the lack of responses. So if the company can refrain from lying, it would be appreciated.
Response from GearshiftgaloreDec 24, 2025
A return label was created and emailed to you around two weeks ago. Unfortunately, we did not receive any reply or confirmation from you, and as a result the label expired. This delay was not due to a lack of response from our side. After seeing your recent message, we immediately started the process to issue a new return label so the return and refund can be completed correctly. We remain available and willing to resolve this matter, but the claim that we were unresponsive or unprofessional is inaccurate.