Find the perfect personalized gift, custom clothes, unique jewelry, and more at GearLit.com
GearLit (gearlit.com) has 282 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Victoria P.
Poor quality printing. Disappointed with t shirt as it had small stains on it. Not a good purchase overall
Response from GearLitJun 13, 2022
We sincerely apologize that you had an unsatisfied experience with our company. We truly want to make the thing right & we did send you an email to ask for further information regarding this issue. We will be looking forward to hearing from you and rest assured that we will provide with proper solution.
Susan P.
I don't feel like the picture/ description of mug is accurate. While the art work is awesome, it's a 35.00 unusable extremely small cup
Response from GearLitJun 9, 2022
We sincerely apologize that you had an unsatisfied experience with our company. We truly want to make the thing right & we did send you an email to ask for further information regarding this issue. We will be looking forward to hearing from you and rest assured that we will provide with proper solution.
Isabel
You guys suck on customer service! 😡😡😡
Response from GearLitMay 23, 2022
Hi there, Thanks for sending us your feedback. I would like to take the opportunity to resolve your concerns. Therefore, please check your email, so we can provide you with proper solution. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
Ryan
Terrible. Just Terrible. They screwed up my order and refused to fix it. The canvas I ordered came without the words on it. I simply switched the word Cat to Dog on a canvas since its an option and it removed ALL of the words. I just wanted the one word changed as the website would lead you to believe. Stay away and find a different company.
Response from GearLitMay 16, 2022
Hi there, Thanks for sending us your unsatisfied experience. Please accept my deepest apologies on behalf of the GearLit team and I would like to take the opportunity to resolve your concerns. Therefore, please check your email, so we can provide you with proper solution. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
Customer
I had the product less than a week & the image started coming off. It’s been hand washed only as there were no directions for care in the box. Reached out to customer service for a resolution & have heard no response.
Response from GearLitMay 11, 2022
Hi there, it's unfortunate that we haven't received your email. We are deeply sorry for that. As we truly want to get more information and make the thing right, we did send you a request via email. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
Lori L.
I am so disappointed in the camping coffee mug. What a hunk of junk! It is so small, and such poor quality for the exuberant amount I paid for it. My daughter immediately started crying when she opened it and doesn’t want to give it to her grandmother. She’s embarrassed. I’ve seen better mugs at Walmart. Not sure what bulk dollar store this was bought from, but it is awful. We won’t be buying again. This is our third item we’ve gotten from this company. The first two were fine, but this is just junk!
Response from GearLitMay 6, 2022
We are very sorry to hear we were not able to meet your expectations with the product. Our team works hard to ensure, every product we deliver is loved by the recipient. We want to make this right for you and hopefully, turn it into a better experience for you. Therefore, please check your email & share some photos with us, so we can provide you with proper solution.
Chris R.
Mugs were sent with wrong names and quality was BLURRY on the other.
Response from GearLitMar 15, 2022
We are very sorry to hear we were not able to meet your expectations with this item. We want to make this right for you and hopefully, turn it into a better experience for you. Therefore, please check your email & share your pictures with us, so we can provide you with proper solution.
Diane D.
I ordered an ornament as a Christmas present for my new boyfriend. I thought it was cool that I could get it personalized. However, I have not had any contact with the company and no response to my e-mails. I was hoping to have it in time but it hasn't even shipped. Payment was taken out of my account already. This has been a big disappointment.
Response from GearLitDec 23, 2021
Hi there, it's unfortunate that you haven't received your item. We are deeply sorry for that. As we truly want to get more information and make the thing right, we did send you a request via email. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
