GearanimeReviews of gearanime.com

The entire sole came off at day 30 of wearing the boots.

Terrible!!!! Never shipped and will not refund money!! Beware

FRAUD! SCAM! DON'T BUY!!!! I wish I read the reviews before expensive purchase. If I could give a negative I would, so the best I can do, and other members of my son's Anime club, is to put bad reviews on every site I can find regarding this fraudulent wanna be business. My next intention is to file a complaint with the BBB although they are not members, obviously, I will inquire if you can still file a report. I blamed myself for the wrong size but after reading other complaints, I am sure they changed the size as another poster stated, and my post is a virtual mirror of other posts Below is the email trail so you can see the actual story; Message View Subject:Re: Order GA38320 From: Me To: Gear Anime Support Date: Sat, Dec 24, 2022 9:23 am No I don't understand. As you can see they barely touched the floor let alone put on someone's foot. People make mistakes and for as much as I saved up and paid you, one would think you would have good customer service, especially if you want to keep customers, which I have bought things from there before. Add to that, these are not custom made to order, if they were then I would have been able to make it as desired, which I was not given that option. Here is the definition and link to customize, customized; customizing. transitive verb. : to build, fit, or alter according to individual specifications.Dec 14, 2022 .merriam-webster Because I am sure I am not the only one who orders from you, there is no doubt that someone else will order these non-cusomized size 6.5 shoes. Unless you fix this as it should be, I will make 💯 sure that my Anime lovers club does not order from you again and gives you bad reviews on every review site there is. Thank you for understanding, (Me) On Sat, Dec 24, 2022 at 7:40 AM, Gear Anime Supportwrote: Hi (Me), Thank you so much for your email, Because we sent the correct size which you had ordered from us. However, according to our policy, we typically do not accept refunds or exchanges when it comes to customers' incorrect selection of sizes, designs, colors, etc. because all our products are made-to-order. We only accept refunds or exchanges of products shipped out by us if the item is faulty due to an error on our end (e.g. wrong item or damaged item). But we can also support you with a 15% discount on the next order. I do want to assist you as much as possible, but there is little I can do about it, so I really hope that you will understand. Thank you and look forward to hearing from you soon. We thank you for your patience and understanding. For any other questions or concerns, please feel free to contact us via support(HA!)gearanime We thank you again for choosing Gear Anime. --- Kind regards, Emily Gearanime.com 23.12.2022, 01:45, (Me): Hello, Thank you so much for your consideration, it means so much to me. Attached are the pictures you requested, I hope they are sufficient. Based on the order information, it appears that it was my fault and ordered the wrong size, I have no idea why I didn't notice it. I look forward to hearing back from you in the near future. (Me)~ -----Original Message----- From: Gear Anime Support To: (Me)> Sent: Tue, Dec 20, 2022 1:02 am Subject: Re: Order GA38320 Hi (Me), We're really sorry for the late reply. We checked your order information and it shows you placed size MEN US6.5. You can visit this link to check your order information: gearanimecom/orders/ And could you please let us know if we sent the wrong size for you or if you placed the wrong size? About your size issue, could you please send me some proof photos? They must include: A photo of the shipping label A photo of the product you received A photo of the size tag on the outsole A photo of the outsole measured with a ruler (please check out our instructional video attached to this email) A photo of the insole measured with a ruler (below is our photo provided as an example) We hope will receive your reply soon to avoid the expiration of the appeal period We thank you for your patience and understanding. For any other questions or concerns, please feel free to contact us via support gearanime We thank you again for choosing Gear Anime. --- Kind regards, Emily Gearanime.com 18.12.2022, 01:01, "(Me) Hello, I bought these shoes as a Christmas gift for my best friend. We exchanged gifts lastnight and discovered that they are not the right size, hence not being within the return time. I am not sure how this happened, perhaps it's the difference in size? I am willing to pay the return fee but please, please, allow me to exchange them for the anticipated size of 11.5 us. I really want this for my best friend and had to save up them. Thank you for your understanding and consideration.

I never received my order.

They made the wrong size (6.5) even though I said size 12 when I ordered them, then refused to replace them. That's over $100 down the drain for something I cannot even wear. Will not be ordering anything else from here horrible customer service and they steal from their customers when they mess up the order.

Ordered some shoes for my daughters 15th birthday. They sent an email that the delivery address I sent them was illegitimate.?? I tried contacting them to no avail. Use these scammers at your own risk.

I haven’t brought anything grime here because I see art stollen from fanartist please dont buy stuff from sellers who steal art

After 40+ email requesting to exchange the very expensive shoes never worn for correct size after their system error in size and item selection, this company would not allow it. I purchased this gift for my niece who has parents that don't have a lot of money and I even had to saved to get her something special for the holidays because she's a good kid. The shoes I selected Deku W8 when I press to pay completely changed to Kakashi. But because it's something that I knew my niece would still like, I let it be delivered thinking, oh it must be out of stock because they choose something else I looked at while on their site. Not noticing the size change also.I presented these beautiful shoes for the holidays and it didn't fit my niece who was sad. I immediately on Christmas Day email the company saying that the shoes had not been worn and just needed to exchange for a different size and could send them back. These shoes are not custom size guys. This company could have been kind and made it easy to just have me return them and send me another size but they wouldn't budge after 40+ emails later. So be warned even with their own system error they will not allow return of shoes no matter what your situation maybe even if it was there error they will deny it.