Blizzard EntertainmentReviews of gear.blizzard.com

Absolutely the worst experience in my life! Waiting over a month for delivery, contacted customer support 3 times, no one even to want to help me. Never again!

A fuir absolument ! J’ai acheté une édition collector de Dragonflight beaucoup plus cher que les précédentes versions car c’est devenu une exclusivité de ce site… Le produit est arrivé sans presque aucune protection et évidemment il est abîmé de partout. Après avoir contacté le sav on m’a proposé un remboursement à hauteur de 30% que j’ai accepté puis silence radio… Après les avoir relancé maintenant il refuse ! Je n’ai jamais vu un SAV aussi déplorable à ce niveau là c’est purement de l’arnaque !!!

I would say they have horrible customer service, but I'm not sure they even have any. I managed to talk to a real person on the phone only to be told the US help staff is only there 9am-5pm, which is not listed anywhere on their website. Again, with live chat, was told the same thing. They tout 24/7 customer service but clearly not. I sent an email with absolutely 0 response. I was on hold on the phone for close to an hour. I sat waiting for a representative in live chat for hours. I waited 12 days for an order to ship, and it has been stuck in limbo for another 12 days as "label created" I have requested a chargeback with my credit card company as I don't see myself receiving this item at all. I've bought from the gear store before so I didn't think much of it, but since they moved to this new company I would NEVER buy from them again. Highly suggest NOT using their store to anyone. It's not worth the risk.

Colis reçu endommagé car extrêmement mauvais choix de conteneur (une simple enveloppe en plastique) suivi du pire support client que j'ai vu de ma vie... Délais interminables, absence complète de réponse, ... J'ai du les recontacter par 4 fois par le biais du chat pour que mon dossier avance... et il n'est toujours pas résolu à l'heure actuelle. Cela fait plus d'un mois...

I spent 200$ there in August, it's now mid December and nothing has been delivered. Worse, I've sent multiple requests and complaints and still 0 answer to this day...This is theft.

Gosh! I wish I read Trustpilot before ordering: I preordered a T-shirt (order BLF24262). They sent it to me through UPS, who delivered it to someone else in another town. When it was done, I received a mail with a button "if you didn't receive your package, click here." This gave me an email address to whom I wrote. No answer. I wrote again a week later, no answer. I went to the website, found the formular and explained, and I got the answer saying: === CUT === Dear Customer, Thanks for contacting us, You have to contact to UPS, and tell them that the order delivered It should not be delivered to another address, theyc have made a mistake and must deliver it to their delivery address === CUT === I've answered to them it is not my job, but theirs (and beside, the law in this country, like in most european countries is that if you receive something you didn't order you are entitled to keep it, so not even UPS can do anything about it)... Well... No answer! Be sure to use PayPal if available so you can start a dispute and get your money back. Otherwise, you're screwed.

Absolutely appalling service. Ordered an item on pre order, waited 15 days after the date it was released. Emailed repeatedly, told on chat they will respond heard nothing. Now 12 days before Xmas they say they don’t have it. Thieves for taking money when they can’t even be bothered to either send it or let their customers know. No apology. Horrendous. Do not order from them

Terrible service. New company is worse than the last. Spent 2 hours trying to contact them via chat. They kept responding someone will be with you in a moment. I then called, spent 1 hour being in que 1. Don't buy anything from them. Be aware!