Blizzard EntertainmentReviews of gear.blizzard.com

Commande effectuer en octobre pour Noël. 2 pulls overwatch 2 pre commande . Ceux ci afficher envoie au 11 novembre donc parfait sauf que la date n'a fais que changer ensuite. En contactant le service client il me donne une date en janvier alors que sur le site une autre est afficher. Demande de remboursement qui n'a jamais donner suite. Un deuxième contact pour ce service client nul et qui visiblement n'aiment pas travailler disant "oui le remboursement est en cours on vous envoie la confirmation " sauf qu'il n'y a jamais eu de confirmation ni remboursement. Nous avons déménager et devinez ce qui vient d'arriver dans la boîte aux lettres ou nous ne sommes donc plu ? OK les jeux sont bien mais leur site est à fuir !!

As other customer already mentioned, I also ordered the DF collectors edition and received a damaged item. Trying to get an replacement in this case is impossible, the Blizzard Gear support always will answer with this text: "We have reviewed your case with the Quality team, and since the damage was very minor and we do not have more stock for a replacement, we are unable to offer any alternative to your product at this time. We are working hard to review all packaging and shipping processes so that this type of situation does not happen again, but sometimes the physical state of the orders is beyond our control (customs, airports,...)." Shipping is clearly the responsibility of the merchant, especially when the packaging is extremely bad and cheap for a high quality product as a collectos edition. Since Blizzard Gear is refusing a replacement I made a chargeback and now waiting for a return label, but when asking for it, I only get the reply above

Ordered a 1 shirt for christmas. Was charged almost a month ago and nothing has shipped with no communication from this business. DO NOT SUPPORT BLIZZARD GEAR STORE!!!!!! this business WILL eventually run themselves into the ground.

Ordered a sweatshirt for my grandson in November for Christmas. It still hasn’t come and it’s December 30. No communication whatsoever from them. Horrible customer service.

They're a complete disaster. I pre-ordered the collectors edition of Dragonflight and it's been a nightmare. I recieved it in a plastic bag shipped internationally in November. Made my first complaint in early November, no response till December. They initially agreed to send a replacement and fully admitted fault. But just before Christmas, they flipped on that and are trying to say the damage was beyond their control! I'm absolutely livid, it was not beyond your control that you sent an expensive product in a plastic bag instead of a box, the whole situation is moronic and exhausting. I've had to buy a digital copy of the game because they told me the code would be cancelled, and now I'm still here fighting. This is exhausting. I really wanted to buy some gifts this year and have been afraid to buy from them during this experience.

Still horrific! I have been using blizzard products and merch since my older kids now on their 30s were teens I recently purchased a product for Christmas and spent the same amount of money on next day shipping finally received it 4 days later and have been emailing and auto botting trying to get a response for a refund on the ridiculous amount of shipping paid and receiving it 4 days later still no answer from anyone this is horrible customer service and a total rip off nothing has changed in years.

Blizzard gear store has terrible customer service response times and an archaic return/cancellation/refund policy. Doesn’t make sense. Again the blizzard gear store is terrible, assumed since it was blizzard it be pretty good…should have read the reviews. Will never buy from gear store again.

Absolutely horrible. Ordered World of Warcraft dragonflight collectors edition in german which arrived damaged, so I asked for a refund. After 14 days of calling and emailing them I have always been told to wait for an email response. I Also made another order for the same item in english 12 days ago. It has not arrived and I did not even get an email about when it would arrive. (I have also been told to wait for an email by the customer support. 100% do not reccommend shopping on this site.