Blizzard EntertainmentReviews of gear.blizzard.com

J'ai précommander mon edition collector de WoW Dragonflight, et comme pour beaucoup la commande est arrivé abimer, ca fait depuis ce jour que j'essaie d'avoir mon geste commerciale dû (d'apres les annonces de blizzard a ce sujet), et personne ne me recontact jamais, aujourd'hui est au moins la 6 eme fois que je les contacts pour ce probleme, et chaque fois on m'as dit d'etre patient et d'attendre que le service concerné me recontact.... et aujourd'hui on me dit que c'est trop tard pour ouvrir un ticket pour cette commande.... C'est au delà du foutage de tronche a ce niveau là....

Absolutely shocking customer service. Would not reply to my inquiries for an update on a lead time for delivery of my not-dispatched item. When I then requested to cancel, they then replied refusing to cancel, saying that I could return my call order for a refund. My undispatched, undelivered order. I got the same response after a new and escalated ticket. I’m well within my legal rights to cancel an order that has not been processed or dispatched. Had to pursue a chargeback with my bank, which went through immediately when I showed them to refusal of cancellation. I would never order from the Blizzard gear store again. The actual worst customer service I’ve ever dealt with.

Terrible customer service, as a UK customer it takes days to get hold of anyone just to get blunt unhelpful replies. UK contact number on the site calls the US customer service who refuse to help or advise how to get in contact with the UK team and then hang up while you’re on hold. My preorder was delayed by months with little to no updates only after the original arrival date had passed. My order of over £1,000 has now been finally sent using Evri(Hermes) as the carrier that I previously contacted to request they used one of their other listed carriers while offering to pay extra to do so, unsurprisingly I’ve had three “delays” and it’s supposedly been sat at the depot that I’ve been unable to contact any service for and am not allowed to collect from. Every step of this process has been painful and unpleasant, and I haven’t even received my order yet…

Crap service, ordered something on the 17th of November 2022 - after 5 months of radio silence (where I thought this was just awaiting pre-order) I reached out to find out that they have no intention of fulfilling the order and the item I bought is not/ is no longer for sale Blizzard would have held onto my money had I not reached out to them, fairly unapologetic when confronted about it

Cheaping out on the packaging of a collectible copy of wow:Dragonflight resulted in it arriving with damages. Customer service initially were apologetic and offered an exchange of the item or 30% discount on the order. -only to turn 180 and basically tell me that the damage, in their opinion, was insignificant when I took them up on the offer. (Know your key demographic, Guys...) I'd love to avoid this store like the Corona, but Blizz' apparently does not give a fk anymore and choses to only sell their collectible items through this store. 0/10 Won't recommend.

I had ordered from the Blizzard store in the past a few years ago, but it looks like the entire store has been outsourced from Blizzard's control since then. I placed an order for a WoW t-shirt a few weeks ago, and when I opened the package it was a completely different shirt. The tag on the shirt said it was supposed to be the WoW ducks shirt, but it was some kind of shirt with soldiers with skull masks on tarot carts (not even remotely the product ordered). I tried contacting customer service through the chat and couldn't get any response for about 3+ hours. I tried calling and sat on hold for over 30 minutes before giving up. I have submitted a ticket through the contact form and not heard back, and have tried multiple times to use the chat. The few times I managed to talk to a human they said I had contacted the "EUR" chat even though I am located in Canada and the order itself was shipped to a US address. I am currently trying to use the chat through a VPN in the US to see if that helps me get through to the appropriate chat. I tried reaching out to Blizzard support directly and they told me that I had to go through the Gear Store contact as Blizzard has no control over the Gear Store. I am really struggling with how to get a resolution on this issue. I am afraid to do a credit card chargeback at this point as I am worried this will lead to my account being completely banned from all Blizzard games in the future which would be worse than being out the $30 I spent on the shirt. I am completely disgusted at how bad this customer service is. Blizzard should read these reviews and recognize that the Gear Store provider is providing a completely inappropriate level of service to Blizzard customers and is inadvertently tarnishing the entire brand. I just wanted a silly duck t-shirt - not a kafkaesque customer service nightmare. The package said it came from Legends Global Merchandise so my next course of action will be to start calling this company to see if I can get anywhere. Avoid the Gear Store at all costs.

My order never arrived, I had to chase them so many times and never really got an answer that helped me or was useful in any way. The EU customer service is usually not available or you wait forever, the US customer services can't help you and so you end up wasting an awful long time for nothing. The order never arrived and in the end was cancelled because it was "out of stock". Apparently that takes them 2 months to find out. Then first they said it couldn't be reimbursed, so we had to chase them over the refund about 4 times. Save yourself the time and effort and buy somewhere else.

I have ordered 2x hoodies and a t-shirt in august 2022. Everything seemed fine, I have ordered in the past and never had any issues. To shorten this experience: to this day, I have not recieved my order or a refund. The package was never out for delievery, it was immediately send back. In september I was nearly chatting every day with customer service and getting very frustated. Allegedly the order was re-sent in october- but is still lost. I will never order something EVER AGAIN.