Blizzard EntertainmentReviews of gear.blizzard.com

Les produits sont envoyés sans aucune protection, directement dans le carton, et forcément tout se balade et cogne dans tout les coins pendant le transport, à fuir le bilzzard gear europe ! Ils devraient prendre des cours d'emballage chez leurs concurrents...

Terrible service, ordered Helm of Domination, arrived quickly enough but unfortunately it arrived with damage too outer box packing, upon further inspection noticed damaged had gone through to items box inside. It's a £450 collectors piece so of course you want it to arrive in mint condition, not even opened box to check contents yet! Contacted multiple times via chat to be told same thing "oh we can't deal with this via chat, we will need to transfer you to another department, they will contact you" Have they contacted me??? Have they hell Rang customer service number 1hr queue no answer so gave up, be warned for a company that is as big as they are you would expect excellent customer service Absolute jokers

Can you give less than a 1 star rating?!?! Wish you could. Pre-ordered an item and it never shipped. Support emails I sent were either ignored or completely unhelpful. I would not recommend ordering from this site. It's a disgrace to the Blizzard name, if that's possible.

Ne respecte pas les délais d’envois. Très très amateurs. 7 articles envoyés dans 3 colis différents… Je n’ai pas encore reçu le dernier

Hi it’s me, joining the club of receiving DAMAGED items WITHOUT ANY REFUNDS! I just received my order of the “World of Warcraft Spectral Murloc Glow in the Dark Funko PoP” from the EU Blizzard Gear store. Both the inside of the Funko Pop box as the plastic holder of the pop are completely damaged, in such a way that it seems like the Funko Pop has already been out of its box before. The Funko Pop itself also has some damages on it. As for fellow Funko collectors, I don't have to explain that the value largely depends on the quality of its box. The state that I’ve received this pop in, makes it worth ABSOLUTELY NOTHING. So, I filled in a complaint and attached 4 detailed pictures as proof, and didn’t worry at all, as this seems to be a very legit reason to get a refund.. you would think. Instead of an apology, a return on their costs and a new item to be shipped, they literally asked me 11 (!) points of additional information/proof, including a digital copy of my personal identification (???!!), and other personal details they could’ve easily find within my account. They know very well that customers won’t agree with this so called “procedure”, and that this will cause people to cancel the return process. Perhaps it’s their intention to disencourage our returns in any way to begin with. This “customer service” is an ABSOLUTE DISGRACE for Blizzard’s name. Would definitely NOT!!! recommend to buy here, eventhough their exclusives are only offered here.

Haven't got my order yet, Contacted Blizzard several times and they responded saying they're working on the issue. not sure if delivery suppose to take more then 2 months when is advertised should be delivery within a week and on website status of my order showing fulfilled.

*AVOID* - I never usually write reviews but this company is a absolute joke and are practising ILLEGALLY. I received items spending £250 ish and they were not as described. The pictures of the item they had on their website was different from what I received. (The site said a game was included and it wasn't!). Anyway you would think they would offer a label for return but they didn't and said I had to ship out and they would re-fund me afterwards for shipping costs. It has been 2 months and although they refunded me for the return of items, they still haven't refunded me for the postage I paid. I have a email of them advising to provide bank info so I could get paid back and now they saying they cant refund me the shipping costs??????? Its like the person who responding doesn't remember or read the whole email chain. Furthermore inline with Consumer Rights Act 2015 this is illegal. UK Public General Acts2015 c. 15PART 1CHAPTER 2What statutory rights are...Section 11 > Goods to be as described

I have bought tots of items from them, I already knew that their customer service is a joke. They havent refund me £200 from a delivery that I never received because EVRI returned it to them after one... failed attempt... I had to re order the items. one month later still zero refund from the returned items and my 2nd order still unfulfilled and now the items have been sold out.. it takes ages for them to reply and when they do they are full of blunt excuses... I end up getting the items from ebay for the same price... so yeh just go and dispute them with your bank. they will never refund you by themselves...