Blizzard EntertainmentReviews of gear.blizzard.com

I asked a representative the exact measurements for a t-shirt and she didn't know exact measurements only approximations so I wound up ordering the wrong size. She acted like it was nothing to exchange for the right size. Now I went to return my item and it is asking for a $10 return fee.... So I ask customer service why are they advising easy returns when there is a fee? The representative just kept repeating there is a return fee, I am sorry. Worst customer service ever and worst policy ever. They don't care about their customers. They straight up just want your money. Never buying from them again. Go to Jinx store where returns are free.

My order arrived crushed, had to send photos and then would have had to send it back at my own expense if I wanted to return it. They may have refunded postage if they deemed it damaged enough. Instead was offered a mighty 15% discount (£3) and, two months later, and in two attempts with multiple more emails they have so have so far refunded £2.61. Avoid this store, customer responses are smug and useless and it takes weeks to get anything done and then they do it wrong. Hopeless.

Figurine commandée le 08/09/2018. Jamais reçue. Pas d'avis de passage ou quoi que ce soit. J'ai contacté le service client par le tchat pour avoir quelqu'un en direct, et la personne avec qui j'ai échangé m'a dit qu'elle allait chercher où en était le colis et revenir vers moi. Je l'attends toujours, ou plus vraiment en fait. Un nouveau contact, avec un conseillé plus avisé je crois, il me conseille cette fois de faire une demande de réexpédition. Cela se terminera par un remboursement, à défaut d'une livraison effective c'est déjà ça. Quand on paye pour des frais de livraison on s'attend quand même au minimum à ce que le produit fasse le trajet.

Edit: today most of my order got cancelled after a month. All items with the biggest discount have been cancelled. I call that false advertising and a proper scam: you buy extra more expensive item with your cheap item and get reimbursed the cheap item but you still pay for the expensive one that you might have not bought if it wouldn’t be for the first discounts. And to top it all the uncancelled items haven’t been shipped yet! (1 months to check their stock and cancel half of the order and still no shipping!) Old review: Ordered on the 23/11 (black Friday is meant to buy Xmas gifts) we are now the 20/12 and still no news about the delivery! You contact the support and they are not able to give you any news about your order or giving you an estimate time.

Worst customer service. i brought alot on blackfriday( waited over 25days on getting my stuff). I have written with their customer service twice. First time he told me, that there was problems with the warehouse. Sounded fair enough. 2nd time, the support told me, that the stuff was "picked" which he explained to me was "ready to be shipped" in the warehouse. i then get an email that they have decided to cancel my order because of a malfunction blackfriday. I read online that people have gotten this email over 20days ago and i have just been a sitting dock. Not to talk about they withdrew the money the same day and now i won't even get them before christmas and for the christmas gift i had been waiting for... i would never suggsest anyone to buy stuff from blizzard.

Passé une commande le 20/11. Livrée soit disant à J+3. Entre temps petit message (sur leur site. pas de mail pour prévenir hein...) pour annoncer qu'il y a bcp de commande et qu'il y aura un peu de délais. On est désormais à J+9 (29/11) toujours aucun avancement sur la commande. Et sur le site (tjs, tjs pas de mail ...) : Nous ne serons pas en mesure de vous livrer avant noël ... (soit dans plus de 30jours !!!!!!) Et on doit considérer ça comme une entreprise sérieuse ?? Edit du 29/12 : Toujours aucune nouvelle de la commande ...