Blizzard EntertainmentReviews of gear.blizzard.com

I ordered the collectors edition of new Dragonflight expansion, had to order through these cowboys as they have, in their infinite wisdom, stopped allowing the sale of this item through a competent company like Amazon. Item had bubble wrap around item but then placed in a box far too large for the item so it got smashed around in transit to me. It's a cardboard collectors edition, so imagine the condition when I opened it. Contacted their "support" team who said my only option is to return for a refund and place another order. I was also told they can't guarantee that I will get another copy as they have limited stock. So I might want to keep it..... At this point I just thought this is a joke. £130 item that is damaged but yeah, just keep it as we might run out??!! Unbelievable attitude. I have ordered a replacement, this one hopefully will turn up in one piece. Joke of a customer care team on chat, they take forever to answer because they are handling multiple chats and have zero control over anything so might as well not exist. If I could avoid using this waste of space company I would, but sadly they have made it impossible not. Avoid if you can. If the item you want is sold elsewhere go there.

Worst support I have ever experienced can't even change a phone number on a order that isn't even sent when every other site almost can

This is the worst shop I have ever ordered at. You can’t change your order and once you send the stuff back to them, refunds are taking months without any reasonable answer from the support team and after multiple emails. You won’t get your money back through them. I am trying dispute with my bank, but I am afraid the money are lost in a blackhole forever.

Again, like with many others, the worst customer service experience I've ever had to deal with. Ordered 2 canvases and only 1 arrived, multiple emails and support tickets left completely ignored, multiple phone calls to support left unanswered. Now having to go through my bank to claim the money back. Won't ever be using the gear shop again no matter the item. Quick update Jan 2023 - Thankfully bank fully refunded the order. Since the refund blizzard have tried 4 times to take money from my account with no communication to me, only finding out about this when the bank refused the withdrawal and updated me. Still by far the most horrendous shopping experience I've ever had.

Order BLS1394 Ordered a Lich King statue from them and my overzealous credit card company blocked payment as they flagged it as suspicious. Immediately got it released. Contacted Blizzard and they said they couldn't take the payment the order was cancelled and I would need to order it again which I did. Next thing I know they have taken payment for both. Immediately contact them to cancel and refund the 1st order. What ensues is 3 weeks of them messing me around constantly telling me they will urgently cancel the order and refund me (which doesnt happen) with them frequently not replying or replying with vague messages. Their telephone team cant do anything but take messages. The webchat people are extremely vague, will change their narrative at the drop of a hat and don't seem to have a clue what's going on or how to get anything done. 3 weeks after me telling them to cancel and refund the first order both orders turn up on my door. I contact them and as per their returns policy request a prepaid return label. This starts another nearly 3 week of the same ordeal of constantly being told they will send one to me and then nothing with frequent meaningless replies where they clearly don't even read your messages properly. Eventually got the return label and the refund but all in all had to contact them between 20-30 times to sort out what should have been just cancelling an order. Raised a complaint with them about this and they never got back to me

Commande passé sur "l'ancienne" boutique, et depuis plus de nouvelles ! ma commande je peux me la mettre ou je pense, sans aucun mail d'annulation ou d’excuse. Je remercie blizzard d’aller toujours plus loin dans la médiocrité quel que soit le domaine abordé, bravo.

Preordered an item and they then told me it was out of stock and asked me if I wanted to cancel. I told them to cancel and bought it off Amazon same day, arrived next day. Three days later they told me actually it wasn't out of stock and they were sending it me now but I could return it. Unable to use their online portal to return it. They resorted to asking me to mail it to them directly with a hand written cover note. Disputing through Paypal.

In regards to order 21-6950-1973 which I’m pretty sure I order on the 25th of November or so and was allegedly shipped by landmark global and was supposed to get here by the 10th of December I have not yet received my items and the tracking provided does not seem to work for me. I also was not able to find customer support page so I don’t know how to find out what happened to my items