Ken P.
Wanted me to sign a contract immediately.
We contacted Gator to get a quote on a metal roof. "Brad" came out and began the process by extolling the virtues of Gator. After 15 minutes, I asked, "So, roughly how much will this cost?" That's when Brad started talking about a "5% to 25% discount IF we allow a yard sign and leave a review"... Sure, I said - I would do that anyway. Then he said, "So, if that sounds good to you, I can give you a quote, but you'll have to sign the contract today". Today? Really? Isn't there a "30 day guarantee" on the quoted price? "No", he said. "If I offer a discount, you have to sign this evening." Scam. Avoid at all costs. Never did get an estimate. Called the company to complain and they said we weren't the first one to have an issue with Brad. I guess we'll look elsewhere now.
Response from Gator Metal RoofingJul 22, 2025
Hi Ken, Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience, and we want to sincerely apologize for any frustration or confusion caused during your appointment with us. At Gator Metal Roofing, we strive to offer every customer a professional and transparent experience. While some of our promotional discounts are time-sensitive and tied to same-day agreements, our representatives are expected to always leave customers with a standard 30-day price option—regardless of whether a promotion is accepted or not. In your case, that clearly did not happen, and for that, we apologize. Your concerns have been taken seriously and will be addressed internally. We want every homeowner to feel confident and comfortable when exploring their roofing options, and it’s clear we fell short here. If you're open to it, we’d appreciate the opportunity to speak with you directly and make things right. Please don’t hesitate to reach out to our sales manager Jonas- [email protected] Sincerely, The Gator Metal Roofing Team




