PROSC
Communication is Key
Having a company that can provide interpreters for our patients when we need them is important. Most languages are covered and available. The lack of a 5-star rating deals with administrative-paper processes: not getting a signed copy of the encounter form for patient chart & accounting (recommend a NCR form), not having encounter forms for all line items billed (on monthly invoice) and not being billed for all encounters in a timely manner (some come through 2-3 months later).