Gate 1 TravelReviews of gate1travel.com

This was my fourth trip with Gate1, and I was very disappointed with how they handled my reservation this trip. My family’s reservation was linked to mine, as I always do when traveling. They made no effort to book our rooms next to or even close to one another this trip. This was very upsetting. We were often in rooms on different floors, towers, or buildings. Something has changed with Gate1, and I'm very disappointed they had so little regard for our accommodations. I don't think I can trust them again with my family’s vacations.

I just booked a tour with gate 1 for a September safari to Kenya and Tanzania. Their customer service is very bad. If you are new booking, your phone is answered right away, however, as soon as you paid for the trip, it is Impossible to reach them, a phone call’s wait time is 45 minutes, and then you were routed to some remote call center in probably another country with bad connection, where the customer service representative is not knowledgeable and can’t help you with any thing. Very frustrating experience. Will not book with them again in future!

Tickets geboekt bij Gate 1 en zijn door de vliegmaatschappij geannuleerd. Heb geen alternatief gekregen. Wacht nu al maanden op een refund. Gate1 verwijst naar vliegmaatschappij. Meerdere mailtjes aan gewijd en nog steeds geen geld terug gekregen. Nog nooit zo één slechte service mee gemaakt. Koop hier geen tickets. Ga je veel spijt van krijgen.

Not sure what has happened to Gate 1 Travel. We had 5 wonderful tour experiences with them in the past, but our tour in Australia last month had serious issues and the customer service response, both during the challenges and after the fact, has been abysmal. I am still fighting with insurance, bought through Gate 1, over the settlement for 1.5 days of lost itinerary due to 30+ hours of flight delays. no help at all from Gate 1. Will not risk another trip with these folks until they make significant changes.

Op het moment dat je via hen wil boeken, geeft de site iedere keer foutmelding 500 en loopt de prijs op. Steeds zijn er maar 4 tickets beschikbaar en als je boekt, krijg je de foutmelding. Daarna is de prijs weer hoger. In een half uur tijd is de prijs met €200 gestegen!!

I am happy to report after writing this review that gate 1 did reach out and credit $500. Thank you gate 1 for making this right.

I thought Gate 1 was a good company, but it’s not. Everything is substandard! On a recent tour with them there was a safety issue and they couldn’t care less.

Onze reis naar Zuid-Afrika met Swiss via Zwitserland werd geannuleerd. We stonden met onze 6 kinderen in Brussel en hoorden dat het vliegtuig niet zou vertrekken. We proberen nu al vanaf september een claim in te dienen bij Swiss, maar krijgen van Gate1 niet het originele boekingsbewijs van Swiss. Iets wat Swiss wel eist voor we kunnen claimen. We worden van het kastje naar de muur gestuurd. Ook is Gate1 al maanden telefonisch niet bereikbaar. Dus mijn advies: niet boeken via Gate1.