Gate 1 TravelReviews of gate1travel.com

I approached this website after many many Encounters with unprofessional and Extremely rude customer service/ sales representatives these past few weeks in hope of booking a vacation. Evidently from seeing a 2.7 customer satisfaction review average it is going to be a waste of my time to write this Review because obviously the leadership of Gate1 is not addressing the compilation of issues. As an executive in leadership development I am appalled. I will mention to the powers that be that your customer service representatives are not serving me and they are not serving YOUR company. To be as blatantly rude as they are and have customers get off the phone without Working with or any concern of making a sale blows my mind. In my crazy mind I think OK I'll just call back and get somebody more pleasant and professional....WRONG the representatives have no intention of selling anything or working with the client in the best interest of GATE1. This is supposed to be an exciting And pleasant experience. With all my travel through the years I am just dumbfounded. Please do not send one of the automated "dismissive replies. That is just another poor representation of the company.

My parents used Gate1Travel to book their honeymoon and had a wonderful experience. On 7/10/25, we booked a Father/Daughter trip to Greece and are scheduled to leave 10/7/25. We paid the trip in full at the time of the reservation. On 8/26/25, my Father had to undergo a cardiac catheterization after some abnormal testing results received last week. We were told that he needs a quadruple bypass and is not medically cleared to leave the state and our trip should be postponed 3 months. I called gate1 and advised them of the medical emergency and that we wished to change our reservation to the Jan date that was available when we booked it. They advised since it was passed the final payment date and 40 days before travel we could only cancel it with cancelation fees for both airline and land. The cancelation penalties are roughly 75% of the total trip. I asked if there could be an exception as this was a medical emergency not a voluntary decision and was willing to provide medical documentation. They informed me there are no exceptions and they will follow their policy. I further asked if the trip was booked under 90 days from travel and paid in full how could they say we were beyond the window. They could not provide a response and asked if I wanted to cancel one or both passengers. I asked if the reservation could be canceled with penalties but be offered a discount to rebook the same trip under the circumstances. They advised they would not provide any discount. I asked if there is anyway to rebook the same trip but try and minimalize some of the loss as they were keeping 75% of the money paid. I again advised this is an involuntary cancelation and due to the severe blockage to my father's heart is not allowed to travel without serious risks. They could give two shits and basically told me to kick rocks. Is it partly our fault because we did not opt for insurance, yes. But you would hope that there would be some compassion and empathy for the situation. We weren't looking for a full refund with no penalties. Hell, I would have even been willing to still pay some penalties if they would just reschedule the trip for the OTHER AVAILABLE DATES for the same trip. They didn't even express condolences for the situation. All this company cares about is your money and once they have it don't expect ANYTHING from them.

I am scheduled to leave tomorrow for Ireland. By chance, I called United Airlines to ask a question. The agent said that Gate 1 messed up your ticket. Plus Air Canada is on a strike. The United Airlines representative was concerned. He even called Gate 1 with me on the line. The Gate 1 agent was rude and made up excuses why no one contacted me. No more Gate 1 Travel trips! Total dysfunction is a hallmark trait of this agency.

Wow. I traveled once before and had a great experience in Asia. W this company.. called this Saturday west coast time USA 1212 sat afternoon. Was told no dates for Egypt in fall 26. Asked for info on iTinerys on 10 plus days. To Egypt. 4 of us. And early dates that they do have .. Got a what felt like bind stares in to the dark from rep ?? Asked again for itinerary’s in time they did have?? Again. Very little help. When a customer who’s planing on spending 10 to 15 thousand dollars seeks assurance of competence and guidance in the offerings. It’s best to have knowledgeable. Folks on the other end of the line. This rep appeared to be the stunned deer in headlights standing in the road. Frozen. So much for gate one travel. Il pass

Ik had al paar keer geprobeerd een reis te boeken naar Azië. Telkens na het invullen van mijn gegevens en bij betalen krijg ik een melding de prijs in tussen tijd € 150 á € 200 was omhoog gegaan. Puur misleiden en leugenaar. Boek je reis nooit bij deze maatschappij.

Just got back from a Norway tour. The tour manager was rude, nasty and offensive. The tour itself was very poorly planned. It was billed as an 8 day tour--in reality it was 5 and most of the time was spent on a bus. Hotels were not great--one was awful--room like a cell and dirty. My first and last time with Gate 1 travel.

I have taken many big trips with Gate 1, I e. Japan, Africa, etc., however, I planned to do the trip for Thailand, Cambodia & Vietnam in January 2026, but now there's fighting at the border between Thailand and Cambodia, also there is a level 4- DO NOT TRAVEL by the Embassy. Gate1 refuses to give me my $600 deposit back because they said they have not cancelled this trip yet and is monitoring the situation. My thrill is no longer interested in being over there. Gate 1 will not even give a credit, with all my years of traveling with them. How unfortunate. UPDATE: I contact Gate 1 again, as they stated, yet they said the same nonsense. There was no reason to ask me to contact them, just to repeat same sentence. $600 deposit is not a lot of money for some, but it is to me and shame on Gate 1 for not honoring the refund.

Ik wil me geld terug oplichters!!! Gister 800 betaald en slap excuus dat condor de reservering niet konden doorzetten !! Ikke bellen met condor...blijkt lulkoek te wezen!!! Ik ga aangifte doen en eis 10.000 euro schadevergoeding want deze reis was voor een condoleance!!! En nu kunnen we er niet heen omdat ons spaargeld erin zit!!!