Gate 1 TravelReviews of gate1travel.com

We have traveled extensively with Gate1 and will continue to do so in the future. We were scheduled to go to Chile and Argentina in February 2022, but the trip was cancelled. We were given the option of a full refund, including our deposit, trip insurance costs, and the cost of the land portion (we booked our own airline tickets);or to receive a credit that would be good until December 2023. We decided on the refund. We have never had a bad experience on Gate 1 and found them responsive to our requests. Gate 1 is a company that you can trust and believe in.

I love Gate One and think it has the best price to value out there. My husband and I have been traveling with Gate One since 2015 with eight trips taken(all fabulous) and four in the works. We did have two cancelled because of COVID but were reimbursed fully. Just recently a back to back trip was canceled because there were not enough people signed up. A wonderful woman in Customerservice worked very hard to get us booked on the same two trips just two two weeks later. We were offered a full refund but we chose to be flexible and move our dates knowing that COVID may still rear it’s ugly head. We are not worried because we know the money can just be moved over to future trips. Every tour has had outstanding guides, great hotel selections, and excellent itineraries. Our luggage is taken care of and we received help with COVID testing while in Sicily and Malta. We have loved the Discovery Small Group tours but the two Classic tours were also great. We have met so many great travelers that we still keep up with. All insurance has limits which are spelled out upon purchase. I don’t always get mine through Gate One because we are older and want more medical coverage but these policies also have restrictions and limits to what you can recover. Just read the policy. So no complaints from us. We met a couple in Sicily that had been on 17 Gate One trips and still booking. Now that is a testimony. Jacque Bell Greenville, SC

My friend asked me to join her on a 14 day kaleidoscope tour to Costa Rica from October 20 to November 2, 2021. She had heard from a friend of hers about a pleasant travel experience with Gate 1. I contacted them in August and left my number for a return call as there was over an hour wait by phone. Approximately 3 hours later a very pleasant gentleman returned my call and answered all my questions. I did book the trip. THE TRIP: Best trip ever. I was met at the airport and transferred to my hotel. Front desk staff very accommodating. That evening we were contacted by phone from our tour manager, Gilbert, who explained when to have our luggage by our door, when breakfast would be and when and where to meet for the bus that was transporting us to our first location. Our tour manager couldn't have been better. He explained everything to us as we traveled....How bananas are harvested along with info on pineapples, rice, papaya etc. He knew about birds, animals, insects, trees, plants, cities and their history, churches, buildings, the history and politics (past and present) of his country. He was knowledgeable, pleasant, funny, thoughtful and kind. If he didn't know an answer to a question he found out and got back to you with the answer. Our bus driver Jose couldn't have been better at his job. How he got around those mountain curves was amazing. I can't say enough good things about our tour manager, the bus driver or Gate 1. The hotels ranged from really nice to great. The meals that were included were very good. I'll definitely do another Gate 1 tour. I just have to hope the next tour managers are as great as Gilbert was.

Just a question why not Spanish speaking tours?

I booked 3 trips with gate 1 for Turkey, S Africa and Spain. I was suppose to leave for Turkey on March 12, the same day as Trump closed the borders. I was worried about refunds and maybe because I knew I wanted to keep traveling I just used the refunds for credits in the future. That wasn't any problem. I can't say what the hotel, guides, etc will be like since I haven't been on a trip yet but I'm optimistic so far. My trip is in March to Kenya/Uganda and I'll write more after that time. My experience has been good so far so I'm giving them a 5.

We are based in Melbourne, Australia and have been on several tours which were booked through the Gate 1 Australian office based in Melbourne We had booked 2 back to back European tours for earlier this year however covid19 put a stop to those and any travel outside Australia. The team at the Melbourne office were outstanding and went out of their way to ensure a smooth booking process and credits when the tours were cancelled. We can’t begin to tell you how very disappointed we and many others are with the decision to close the Australian office permanently. Dealing with the Gate 1 office in the USA is impossible

I have enjoyed all my trips from being overseas to American State Parks and States in general. The guides are knowledgable and vibrant with energy. The drivers for tour buses are professional for sure. I have always included air on all my trips and have never had a problem. I wrote this review because I remember looking at the reviews before I went with Gate1, and they were awful, but one lady gave a nice review out of 20. Most complaints were about air travel which Gate1 has no control over except the booking which I have not had a problem one. My trip to Turkey was canceled by Gate1 for safety reasons 6 years ago; I had paid in full for trip and air, they gave me back all my money with no problem. That one lady's review has brought me a lot of satisfaction when it comes to traveling. I hope mine does the same for hundreds of others. I am a satisfied Gate1 traveler, Happy Trails!

We have done 13 Tours with Gate One since 2012! Each and everyone was amazing! Kenya Safari, Israel, Peru, Equator, Morocco, European City Tour, Austria/Innsbruck, Iceland, Scotland, India, China, Thailand, Japan. Booked and rebooked 3 more this year! (2021) We always received what was promised, best Tour Guides, 4-5 Star hotels, great transportations, very affordable prices! Highly recommended!