Gate 1 TravelReviews of gate1travel.com

We loved Gate1 until our flight that we booked through them was cancelled. We have gone on 5 trips and loved them all but we learned the hard way about their policy. They own the flight until the flight. If flight is cancelled, they simply cancel the flights for the entire trip and rebook at last minute rates. They called us to tell us it would be $2200 more and we would need to arrive a day early (meaning lose another day of work) and pay an additional $220 for hotel. This became no longer an Affordable Trip to Italy.

No dice! Plan for a year this trip for our honeymoon after we got married. And big part of if was ruined by gate1. 3 weeks before our departed date they change our flights, we paid extra to have direct flight to our destination. Now we had terrible layovers in LAX, and they cut day short by one day so we missed the activities of the last day. Our guide was very nice and kind and we even had a corporate member or gate1 on our trip but. They told us to call the customer support number. And we called three times each time being told we had to pay extra for any changes, but that we had to accept the changes they had done without our approval. Very upset and don’t see us doing a trip again with them. Ended up going online and doing my own tickets. Back home. All I can say is they stressed my out and really frustrated me on my honeymoon, did not need this. The tour guide are very nice but the customer support, and and reservations. Leave a lot to be desired.

Not worth the discount! Don’t make electronic payments from your checking account. Gate 1 duplicated a $500 payment for a total of $1,000 out of my checking account. I’ve emailed via their “contact us” format and received no reply. Talked with more than one Gate1 representative via telephone. It will take a minimum of 2 weeks for them to return the money (if they follow through). February 6, Gate 1’s reply to this review are the exact ways I’ve reached out. Not sure why using the “contact us” link for a third time, or telephoning the number for a third time will improve their response.

Our experience with Gate 1 Travel was NOT positive. We booked our trip and flights about a year ahead to get the best pricing. When the airline canceled one leg of our trip about 6 months prior, Gate 1 basically said it was our problem and cancelled all our flights. We had to rebook through the airline itself through different cities, and as you might imagine, the flights were significantly more expensive by that point. Then because our flight was no longer with them, Gate 1 said we had to pay an additional $40 per person for airport transfers. I talked to Customer Service several times. You could tell they were reading from a script and were of absolutely no help. I would NOT book another trip through Gate 1.

Res# 2287535 There was no booking on a domestic flight for me from Istanbul to Gaziantep on 10/3. The tour guide, Serdad, insisted that I must pay at the counter of Turkish Air instead of paying from other sources. Later, I got cash reimbursement, but he should be more careful, which could easily be preventable. Serdad did not inform us how much to walk involved at each spot; his time management was poor, and for example, we had two hour lunch break In front of the Zeugma Museum on a hot day without AC. We could enter the museum earlier.

The absolute worst travel "rip-off" travel agency of the 21st century! Overpriced, they require you to leave a deposit that is non-refundable without exception, requiring you to rebook with them or forfeit your deposit. Read the fine print. There's much better travel experience out there.

Gate1 will not answer emails.  Reservation # 1998259  6/14 arrived Toronto on time. Plane to St John delayed several times for mechanical reasons then cancelled. Called local Gate 1 number - no answer Called emergency number - no answer - left voice mail message - never returned call 6/15 12:30 am arrived St John via Montreal. No Gate1 representative. No Luggage. Took taxi to hotel. Informed tour director of problem. She stated, we know that several people are going to have problems. Last tour had 8 people with missing bags and flight problems. It is happening on every tour. Started working on missing bag. Gate1 provided no help in locating bag. Bag never caught up with us. Made 27 calls to AC over the week. Spent over 11 hours on phone dealing with bag. Missed several activities. Week was very stressful. Enjoyment was greatly diminished. Issues: No Answer to help numbers No Gate 1 representative met a gate. Gate 1 should have dedicated help desk for flight and bag issues. No way the tour director can handle these issues. Gate1 has made the decision to continue tours knowing full well that an unacceptable number of customers will have problems. Tours should be suspended until airline issues are resolved or at least customers should be notified of the issues and be given the option to delay or get credit on future travel. I am sure your standard answer is to deny culpability and blame the airline. That may be true if it wasn’t for the fact that Gate1 knew, for certain, that an significant number of customers on every tour will have problems. On our return home we missed a connection due to Air Canada problems and we had to spend to night in the airport with no compensation from Air Canada. We got our bag 5 days after returning home. Air Canada has denied reimbursement for canceled flight and lost bag. They use Covid as excuse for all problems. We are out over $1000.00 because Gate1 knowingly put us in this situation. For the reasons above, I am asking for a $2000 credit toward future travel. Nothing can undo the extreme stress that we endured on this tour. We had another trip already booked but if Gate1 refuses to make this right it will be our last. Sent from my iPad

I think the experience you have with Gate 1 Travel depends on what type of tour you are taking. We did a "Small Group Discovery" Tour three years ago and it was very good. However, we just returned from a Gate 1 Tour to Montreal, Quebec, Toronto and Ottawa and it was really disappointing and it was expensive. Our hotels were at best not very impressive. Our room, at the Delta Marriott, had torn and stained carpets...yuck. Most of the tour seemed to focused on the tour participants being dropped off at shopping areas and encouraged to buy something, anything. We did not visit a single museum, other than the lobby of one museum, but since we did not have tickets, it was back on the bus for us. We did drive around a lot, but we thought we might see some culture; but culture was not on the agenda. Our breakfast, included on the Tour, was very mediocre and it seemed that Gate 1 worked to maximize their return on investment on absolutely everything we did by cutting corners and delivering a very mediocre experience. Honestly, by Day 9, we were hearing about better tour operators from the guests that we were traveling with. Just really disappointing...sorry to say. We were going to book another tour with Gate 1, but after our experience in Canada, we have held off.