Gate 1 TravelReviews of gate1travel.com

I’ve taken numerous Gate 1 travel Trips and have enjoyed everyone of them, however, lately attempting to get someone on the telephone from the call center is possible. Wait times exceed 2 to 3 hours. They offer a callback feature which I elected on two occasions but never received a phone call. I’ve tried the WhatsApp chat feature, but it’s just as bad. I’ve also used the email feature, but they say it may take up to five days to receive a reply. I’m not sure what’s going with customer service but as a paying customer, something must be done and done soon. Prompt, efficient and excellence in Customer service is the backbone of a good company without it the company will fail.

Have been patronizing Gate 1 Travel since 2015. Previous customer service experiences were positive. Spent the last 3 calendar days (01/09-11/2026) trying to get a simple question answered. Examples of current problems include: 1. They never have anyone available to answer the phones, 2. They schedule, through their chat platform, telephone conversations and never call, 3. Yesterday, I thought I had gotten through. Was told that 10 agents were working and that I would receive a call back. That never happened, 4. Today, called them, @ what appears to be a partially outsourced call center to another country, call was received, I was told that I was being "internally," transferred. I emphasized that previous calls had been disconnected by the Gate 1 representative and today's call was promptly disconnected by Gate 1, 5. After spending over an hour on the chat platform was connected virtually with an agent. Asked the simple question and the agent immediately began trying to up-sale me. Agent asked for a phone # which was provided and agent-on three separate occasions-lied about having called. etc. Have questions about an upcoming Gate 1 trip? Be prepared to spend hours trying to get through. We will never use them again.

I am totally disappointed in their website. I booked a reservation prior to being able to book a flight. Not a problem, but the problem I have is flights are available online to people who are now booking the same reservation because flights are available for people now booking. I booked over a month ago and they were not, but now are and I am still not seeing the flights. I called and they said it would take less than a month for me to see what people that are booking now can see. That is ass backwards. Those people that booked prior to flights being available should be given the opportunity to pick flights prior to people booking now. It is totally ridiculous for it to happen that way. I thought I was doing the right thing and now I might not be able to get a flight from a city near me because it is not available to me before everyone else. Just frustrated!!!!!!!!!!! Had issues booking my initial reservation as well. Website to me is definitely not user friendly!!!

DISAPPOINTING- As a disabled senior, female traveler with mobility issues I request wheelchair assistance at the airports, that didn't happen. I requested direct non-stop flights, that didn't happen. I left Capetown, South Africa at 2pm on Monday, Dec 22nd. I didn't get home til Wednesday, Dec 24th Christmas Eve. The booking agent told me there was 1 stop in Dubai for an hour. After an 8 hour flight, I arrived in Dubai. I was the only black person in the flight needing a wheelchair, I was tge only passenger that did not get one. I was forced to walk for a very long distance, carring my carry on. I NEVER HEARD MILAN, ITALY mentioned until I boarded the plane 2 hours later and it wasn't on my ticket. I was told there was a direct flight from Dubai to NYC, I wasn't on it and it was too late. I paid to upgrade to business class for this 8 hour flight. The seat reclines into a bed to ease the pain in my body. After arriving in MILAN, ITALY I was forced to get off for cleaning and refueling. An hour and a half later , I reboarded the same plane and was forced to pay another ridiculous upgrade fee to fly 8 hours to NYC. I purchased both travel insurance policies, of course, my situation wasn't covered. I received a response to my complaint from NIKKI H. in customer relations. Nikki issued a lousy 250.00 future travel credit. Gate1 has a 300.00 min deposit- she didn't even offer this. She blamed me for incurring the upgrade fees (FOR HEALTH REASONS) and she blamed me for not calling from Dubai. I was already on the plane when I found out I was headed to MILAN, ITALY. I was never told I was going to MILAN, it's not on my ticket - I SHOULD HAVE BEEN ON THE DIRECT FKUGHT BACK TO THE USA! GATE1 NEEDS TO REIMBURSE ME FOR THE UPGRADE FEES. I wouldn't be leaving reviews if they tried to make this right.... Nikki H. responded and canceled my upcoming trip and processed the return my deposit. SHE TOLD ME TO GO TO THE AIRLINE, THAT GATE1 BOOKED ME ON FOR REIMBURSEMENT - HORRIBLE!

Horrible and I mean HORRIBLE post reservation customer service which Gate 1 has now outsourced to places like India and the Philippines . You can NEVER get thru to an agent AFTER you've booked your trip . The recoding basically states that due to high interest and calls we can't take your call then hangs up . I am mistified as to how the owners of this company are not doing something to go back to the way it was years ago when you could actually call a USA representative and get thru . Their customer service sucks . Just know this before you book with them or have your travel agent deal with them .

I have traveled with gate 1 several times Excellent every time. More than satisfied. Today I was on the phone for over 4-30 hrs trying to change my booking to another date and destination. I was told that both of my credit cards were declined. Which is not the case I have spoken to my bank head office and both my cards are perfectly fine . Nothing owing on my Visa and well over $2000 in my debit card. I need this sorted by someone who understands English

Recently Did the 13 day Morocco trip. Morrocco was excellent but the tour was not good. The guide clearly was steering us to his vendors and negotiating for them to make money for himself. He also treated his customers like grade school children. It was a constant rush, no downtime to shop or enjoy. We will never take a gate 1 trip again.

I booked a 5 day tour with gate 1 travel, and ordered a night and hotel. But the hotel was not provided properly. The night before departure was not available. I paid for the pre night but the hotel was not available. Gate 1 did not respond even after reading the return request